Reviews (1,310)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

**Value:** Merchants value this app for boosting conversions and sales by identifying and fixing website issues. It provides crucial insights into customer behavior, aiding in data-driven decisions to optimize websites. Many consider it essential for understanding customer journeys and improving user experience. **Feature Set:** The heatmap and session recording features are praised for visually showing visitor interactions. Merchants appreciate the intuitive interface, real-time tracking, and live visitor recordings for immediate adjustments. Features like live chat and surveys facilitate direct customer interaction and feedback. The new AI features are also noted as valuable additions. **Performance:** Merchants commend the responsive customer support, specifically mentioning team members like Justin and Emilia. The app is easy to install and set up, making it convenient for quick use. It is reliable, providing consistent data without slowing down websites. **Recommendations:** Many merchants highly recommend this app for its comprehensive features and the significant value it adds to their business. They believe it is worth the investment due to the insights and improvements it brings to their e-commerce operations.

August 16, 2024

Noha Tel Aviv
Netherlands
9 days using the app
Lucky Orange LLC replied August 19, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Thank you for your rating and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

September 3, 2024

Revolin Sports
United States
3 months using the app
Lucky Orange LLC replied September 5, 2024

Thanks for leaving us a rating! There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your rating, and our team is here to support you should you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

July 8, 2024

Karen Pearse Home
United States
25 days using the app
Lucky Orange LLC replied July 12, 2024

Happy to earn your five-star rating! If you need anything, please don't hesitate to reach out to our team. Thanks again!

Cheers - Emilia from Lucky Orange

June 17, 2024

Active Aussie
Australia
4 months using the app
Lucky Orange LLC replied June 21, 2024

Happy to earn your five-star rating! We hope this means that visitor behavior continues to provide the insights you need to make your store better than ever. Thanks for your rating, and we're here if you need anything!

Cheers - Justin from Lucky Orange

August 22, 2024

EKÓ BOTANICALS
United Kingdom
2 days using the app
Lucky Orange LLC replied August 23, 2024

We're thrilled to earn your five-star rating! Thanks for leaving us this rating, and we hope it means visitor behavior is bringing you all of the insights you need to find ways to enhance your Shopify store like never before.. If you need anything, we're here to help!

Cheers - Emilia from Lucky Orange

August 24, 2024

zadro
Palestinian Territories
27 days using the app
Lucky Orange LLC replied August 26, 2024

Thank you for leaving us a rating! If there's anything we can assist you with, please don't hesitate to let us know. Thanks again, and happy tracking!

Cheers - Kelsey from Lucky Orange

September 25, 2024

CasaNookDecor
Poland
About 14 hours using the app
Lucky Orange LLC replied September 27, 2024

Thanks for leaving us a rating! We're thrilled that we earned your five stars and hope this means you've been able to use visitor behavior to grow your website. We're here if you need anything!

Cheers - Kelsey from Lucky Orange

June 12, 2024

MhKA Enterprise LLC
United States
About 2 months using the app
Lucky Orange LLC replied June 14, 2024

Thanks for leaving us a rating! We're thrilled to earn your five-star rating and can't wait to see how Lucky Orange continues to impress you. We're here if you need anything!

Cheers - Emilia from Lucky Orange

July 4, 2024

Elevation Health Ultraplex
United States
6 days using the app
Lucky Orange LLC replied July 12, 2024

Thanks for leaving us a rating! We love to earn your five star rating and hope to continue to impress you with our visitor behavior and insights! Thanks again for your rating, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

May 20, 2024

Cholrem Cavadex
Australia
6 months using the app
Lucky Orange LLC replied May 22, 2024

We appreciate your rating and hope this means that Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable, especially if it means finding why people don't convert. Thanks again for your rating, and we’re here if you need anything!

Cheers - Emilia from Lucky Orange