Reviews (1,389)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.
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Superb..honestly there are only certain apps for which you voluntary feel like writing a review. This is one of them. The app is amazing, though I am still trying to understand how to use of more efficiently.
The Best App ever Best innovation- this is how we understand customer behaviour patterns. Thank you very much guys. I can see now what exactky the traffic is looking on website , how much time they spend, i can read so much data from the navigation.
thank you
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re passed your review along to our sales and development teams to share the love. We’re always here should you need anything!
Cheers - Jordan from Lucky Orange
The app is ok. Looks nice on the computer but for 10 bucks in the month it should definitely be possible to have everything also working on mobile, this is now not the case and should be coming soon for sure! Would be nice if there were more options to choose from.
The app is good, but the support is bad, i am having wrong data going to different stores, i have been sending emails to the support team but there is no proper response. their live chat support also doesn't work 99.99% of time they are offline.
Hi there - Thanks for reaching out. I’m glad our support team was able to talk with you to get your issue resolved. Our time zone differences are likely why you couldn’t catch us on live chat since our standard support hours are 9 a.m. to 5 p.m. CDT, Monday through Friday.
Best Regards - Bradley from Lucky Orange
Useful tools to help me understand and make the best use of tracking customer behavior. recommend!
Thank you for your review and recommendation! We're thrilled that Lucky Orange has been able to bring your visitor behavior into view. Learning what your visitors are doing live on your site makes all the difference! Happy tracking!
Cheers - Bradley from Lucky Orange
It seems to be a practical app with a lot of potential
However, I can't evaluate it in such a short time. But even in such a short time, I learned a little more about my potential customers. For example: Why someone hangs on a catalog page instead of clicking on a product page ...
As you continue your journey with Lucky Orange we hope we can demonstrate the power of the insights you can gain on your customers by using our app. We would love to earn your 5-star review once you have had time to experience the full value of Lucky Orange!
Cheers- Kelsey from Lucky Orange
useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo
I am so sorry to hear we didn’t meet your expectations! We would love to connect with you to answer any questions you may have about Lucky Orange and how you can leverage our technology to drive conversions on your website. Please email us your availability at support@luckyorange.com or give us a call at 913-735-9032 Monday-Friday, 9 a.m.- 5 p.m. CST.
Cheers- Justin from Lucky Orange
It was easy to install and it has been easy to use. We have no complaints at this time and we look forward to optimizing our use of these tools.
Thank you for the five-star review and feedback! Using tools like heatmaps and session recordings to optimize your website can significantly impact your conversion rate. As you continue to use Lucky Orange, please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.
Thank you for taking the time to leave a review. We appreciate your business and would like to connect with you to resolve your tracking issue. At your earliest convenience, please email us at support@luckyorange.com to get the conversation started. I look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window.
We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out.
Bradley from Lucky Orange