Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

July 28, 2023

Super helpful to see what customers are doing on my site. It will help me optimize and fix rage clicks (which Lucky Orange shows you). And support has been great too.

Sandy Williams
United States
About 2 months using the app
Lucky Orange LLC replied August 8, 2023

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this review and recommendation! We’re here if you need anything else.

Cheers - Emilia from Lucky Orange

September 14, 2023

Excellent customer service. Very responsive and always happy to help.

Basil Bangs
Australia
10 months using the app
Lucky Orange LLC replied September 27, 2023

We are always here to help our customers be as successful as possible, both now and in the future. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Wishing you continued success!

Cheers - Kelsey from Lucky Orange

November 27, 2023

Great customer support & analytics.

Ungoverned
Australia
18 days using the app
Lucky Orange LLC replied December 4, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

May 4, 2023

Best app in the Shopify store, will let you know how to improve your store, products, descriptions, etc

VELA AUTO
United States
2 months using the app
Lucky Orange LLC replied May 11, 2023

WOW! It’s an honor to be considered the best app in the Shopify app marketplace! Thank you for your kind words! Our goal is to provide valuable insights and guidance for improving your store, products, and descriptions. We're dedicated to helping you succeed in your e-commerce journey.

Cheers - Kelsey from Lucky Orange

July 11, 2023

To say this was a game changer would the understatement of the year. We quickly realized where our conversion weaknesses were and created a strategy for three different types of sessions that we were seeing. The info was positively invaluable and we are currently overhauling several aspects of the site based on this data which we believe will have a positive impact on conversion. The user experience is so simple and intuitive for novices, as well. It was a snap to learn. Highly highly recommend.

SKIN AT WORK
United States
8 days using the app
Lucky Orange LLC replied July 19, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Happy tracking!

Cheers - Emilia

January 3, 2024

Nutze es seit 12Std und bin jetzt schon begeistert! Danke

PALUMA
Switzerland
About 1 month using the app
Lucky Orange LLC replied January 4, 2024

Vielen dank! - Bradley from Lucky Orange

July 30, 2023

This is a very interesting app as it allows me to see things that I otherwise would not be able to see and make adjustments accordingly. The help team was generous enough to go on a 1 hour FREE zoom call to show me how everything works. I highly recommend Lucky Orange!

Peters Korner
Canada
19 days using the app
Lucky Orange LLC replied August 8, 2023

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for such a glowing review and recommendation! We’ve passed it along to our support and development teams to share the love. We’re always here should you need anything!

Cheers - Jordan from Lucky Orange

July 6, 2023

Really outsanding app for your shop, to see all the clients what they do on the website and what dont work is really something that helps you a lot. And Jordan from their team made a very good presentation about how the app works and how to use all the data. Great thing!

Răzvan Idicel
Romania
6 days using the app
Lucky Orange LLC replied July 6, 2023

Hey, Jordan here! Thank you for your outstanding feedback! Delighted to know that Lucky Orange has been a helpful app for your shop, allowing you to see client behavior and identify areas that need improvement. We're here to support you, and we appreciate your kind words!

Cheers - Jordan from Lucky Orange

July 10, 2023

Gives great information on where people are going on your website. Emilia was great at explaining how it works and all the information you can get out of it.

OptiWize
United States
12 days using the app
Lucky Orange LLC replied July 19, 2023

Emilia from Lucky Orange here! Thank you for such kind words. My team and I are always happy to help users like you! Thrilled that Lucky Orange has provided you with the insight you need to improve your website. Thanks again for your review, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

October 16, 2023

Emilia was really helpful with integration!

ZenNest
Germany
About 1 month using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your kind review! It was a pleasure assisting you with the integration process. I'm glad I could be of help. If you have any more questions or need further assistance, please feel free to reach out. Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange