Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

October 16, 2023

Emilia was really helpful with integration!

ZenNest
Germany
About 1 month using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your kind review! It was a pleasure assisting you with the integration process. I'm glad I could be of help. If you have any more questions or need further assistance, please feel free to reach out. Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

August 23, 2023

it's been great! Support is very responsive and helpful. The app is easy to use, is super useful, and doesn't slow down the site!

Spirited Jewellers Shop
Canada
3 months using the app
Lucky Orange LLC replied August 25, 2023

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

July 28, 2023

Thank you to Jordan for all his help and guidance, I found things a little confusing when I first opened this App, but after only a 10 minute chat with Jordan I felt more confident with what I could do and use the App for and I have piece of mind knowing that help is just an email away

Hatfield Antiques
United Kingdom
8 days using the app
Lucky Orange LLC replied August 8, 2023

Always glad to help out our users! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers -Jordan from Lucky Orange

September 21, 2023

Lucky orange has been instrumental in improving our website conversion. It's a no brainer for those that newly launched their website or are A/B testing their landing pages!

Hooked Coffee
United States
3 months using the app
Lucky Orange LLC replied September 27, 2023

Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Jordan from Lucky Orange

November 2, 2023

great app. easy to use

Passionate Temptation
United States
4 months using the app
Lucky Orange LLC replied November 10, 2023

Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review! I’m here if you have any questions.

Cheer - Bradley from Lucky Orange

October 16, 2023

Great app showing daily visits and heatmap so that I can identify what is wrong on my page.

Zumra Jewels
United Kingdom
7 days using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your kind review! We're thrilled to hear that our app has been helpful in identifying areas for improvement on your page. It's great to know that the daily visits feature and heatmap have been valuable tools for you. Thanks again for your review, and we're here to assist you with any further needs you may have. Thanks again!

July 11, 2023

Love this app, must use if you're serious about conversion rate optimization and finding conversion issues on your store. Really allows you to understand your sites users better.

Shroovi
Canada
16 days using the app
Lucky Orange LLC replied July 19, 2023

Thanks for leaving such kind words! I love helping users like yourself to get the most of your Lucky Orange account. Seeing what people are doing on your store in real time via visitor behavior tools like session recordings can make it possible to spot those conversion-killing issues quickly. Love to hear your review, and thank you for taking the time to leave it!

Cheers - Emilia from Lucky Orange

September 18, 2023

Excellent app to understand your customer tracking !

zainsbutik
Sweden
6 months using the app
Lucky Orange LLC replied September 27, 2023

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!

Cheers - Bradley from Lucky Orange

May 30, 2023

Lucky Orange provides a wide breadth of data and insights to understand how customers are interacting with our website. The heat maps are great and easy to comprehend. They also have many other tools that were a welcome value add! Super easy set up and customer service has been great.

The National Society of Leadership and Success
United States
6 days using the app
Lucky Orange LLC replied June 2, 2023

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

September 25, 2023

Lots of good data and analytics

BOLDR
United Kingdom
3 months using the app
Lucky Orange LLC replied September 27, 2023

Thank you for your five-star review! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange