Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

Edited May 21, 2024

Lucky Orange provides me with valuable insights on customer activities which are so important for making ongoing product and marketing decisions. Excellent product and support. I highly recommend it.

Big Boy Toys
United States
About 1 month using the app
Lucky Orange LLC replied April 19, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your Shopify store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your business and website. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

January 31, 2024

Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10

Marcal Fragrances
United States
7 months using the app
Lucky Orange LLC replied February 2, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Jordan from Lucky Orange

April 30, 2024

Love it, really helps with your store

JERID
United States
4 months using the app
Lucky Orange LLC replied May 3, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review! We’re here if you need anything else.

Cheers -Bradley from Lucky Orange

December 20, 2023

i was using another platform but I love Lucky Orange Ui a lot better and gives more data. This is the best one i have used

GREEN CARD NATION
United States
3 months using the app
Lucky Orange LLC replied December 31, 2023

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Jordan from Lucky Orange

March 26, 2024

Love this app! The heatmaps and replay are a game changer for my business. Heatmaps allow me to see areas which may be problematic and the replays are invaluable. Being able to see where my site might be missing info or needs to be tweaked. Cannot say enough good things about Lucky Orange!

Four Squared Finds
United States
7 days using the app
Lucky Orange LLC replied March 30, 2024

We love when our users describe as "game changer!" Lucky Orange gives you that first-hand look at what your visitors are doing on your site (and what’s stopping them from converting). Thank you for your review, and please reach out should you need anything!

Cheers - Justin from Lucky Orange

April 4, 2024

A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!

Matrix Furniture
United Kingdom
6 days using the app
Lucky Orange LLC replied April 8, 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. You're right! It's very similar to a CCTV for your website! Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

May 7, 2024

Highly Recommend the app if you want to uplift your store's performance!

Keeprr
Australia
4 months using the app
Lucky Orange LLC replied May 10, 2024

Thanks for your review and recommendation! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should you need anything!

Cheers - Emilia from Lucky Orange

April 22, 2024

This app is just so good, there is so much interesting features in it to your shopify store.

SoftieHuddle
Kazakhstan
3 months using the app
Lucky Orange LLC replied April 23, 2024

Thank you for taking the time to leave us a review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for your review, and we wish you continued success! Let us know if there’s anything else we can help you with.

Cheers - Emilia from Lucky Orange

May 6, 2024

Really useful app and some cool features. What's also great is that it comes with a free trial as well as a free plan.

KHAK
Australia
4 days using the app
Lucky Orange LLC replied May 8, 2024

Thanks for leaving us a review! Thrilled that you've been able to see what visitors are doing on your Shopify store and are enjoying our features. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

February 11, 2024

I would recommend this app. Because it's features let us understand the customer behaviour.

Genova Industrial
United States
9 months using the app
Lucky Orange LLC replied February 13, 2024

Thank you for your review and recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange