Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

June 23, 2023

Love this app. It has heatmaps, click maps and scroll maps along with user recordings and checkout funnels.

DELSEY PARIS USA
United States
14 days using the app
Lucky Orange LLC replied June 30, 2023

Your love for our range of features is music to our ears! At Lucky Orange, we strive to provide a comprehensive suite of tools that can give you that front row experience to visitor behavior to grow your business. Thanks for your review, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

Edited September 19, 2023

I am thoroughly impressed with their customer support team, especially their leader, Bradley. This app is truly outstanding, and their support is exceptionally helpful and responsive. The level of assistance provided by Bradley and his team is nothing short of remarkable. Their swift and efficient response to queries and issues is a testament to their dedication to ensuring customer satisfaction. I've never encountered a support team as proficient and accommodating as this one. It's evident that they go above and beyond to assist users like myself, making the overall experience with this app truly exceptional. I wholeheartedly recommend it to anyone seeking a top-tier application with unparalleled customer service.

Sowears
Pakistan
About 4 hours using the app
Lucky Orange LLC replied September 27, 2023

I'm always happy to assist our users. We've always prided ourselves on our technology, onboarding and support when assistance is needed. Thank you for your business, review and recommendation! As always, we're here to help. Happy tracking!

Cheers - Bradley

August 28, 2023

Amazing experience and app! Very professional team and services. Cheaper than most competitors! Thank you

Ferozia Beauty
United States
1 day using the app
Lucky Orange LLC replied September 27, 2023

Thank you for the wonderful feedback! We pride ourselves on impressing users with our technology, onboarding and support. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

July 7, 2023

Useful tools to help me understand and make the best use of tracking customer behavior. recommend!

Six Aspen
United States
About 23 hours using the app
Lucky Orange LLC replied July 19, 2023

Thank you for your review and recommendation! We're thrilled that Lucky Orange has been able to bring your visitor behavior into view. Learning what your visitors are doing live on your site makes all the difference! Happy tracking!

Cheers - Bradley from Lucky Orange

September 10, 2023

Right now really like it. So much smoother and fun then all other aps I first tested before testing this.

ZUWELIA SKIN
Sweden
About 10 hours using the app
Lucky Orange LLC replied September 27, 2023

So glad to hear you're enjoying our app! We aim to provide a smooth and enjoyable user experience. Thank you for giving us a try, and we wish you continued success with your business. When you can see how people use your website, you can grow your website and business to make it better than ever. Thanks again, and we're here if you need anything!

Cheers - Bradley from Lucky Orange

May 19, 2023

Buenisima. Es una pasada poder ver y saber qué es lo que hacen los usuarios cuando entran en tu tienda. Para que se conviertan en clientes ver donde se atascan y mejorar cosas. Un 10

Wear Four Brand
Spain
4 months using the app
Lucky Orange LLC replied June 2, 2023

Muchas gracias por tu reseña positiva! Nos alegra que encuentres nuestras herramientas útiles.

Salud - Bradley from Lucky Orange

November 2, 2023

Great app - easy to setup and provides lots of options

Pinter
United States
10 minutes using the app
Lucky Orange LLC replied November 10, 2023

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

September 8, 2023

gostei muito mudo meu jogo com esse programa

Tupynambá
Brazil
30 days using the app
Lucky Orange LLC replied September 27, 2023

Obrigado pelo seu feedback! Estamos felizes em ouvir que o Lucky Orange fez a diferença para você. Estamos aqui para ajudar sempre que precisar!

Cheers - Bradley from Lucky Orange

November 1, 2023

great custoemr service and very good functions

vinovola
Germany
About 3 hours using the app
Lucky Orange LLC replied November 10, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!

Cheers - Emilia from Lucky Orange

October 5, 2023

top app

Bnassi
France
About 1 month using the app
Lucky Orange LLC replied October 16, 2023

Love to hear our users describe us as "top app!" We strive to make it easy to see what your visitors experience on your Shopify store, and with a review like this, it sounds like we've been able to impress you! Thanks for your review, and we're here if you need anything.

Cheers - Bradley from Lucky Orange