Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

March 12, 2024

Great insight to the business from a customer point of view. Functions well

Nestor Avenue
Australia
8 days using the app
Lucky Orange LLC replied March 14, 2024

Thanks for your review! We’re thrilled to hear that you are enjoying using Lucky Orange on your website. We feel “Lucky” to be a part of your website analytics journey. 😉

Cheers – Emilia from Lucky Orange

April 15, 2024

I've been very impressed with the available analytics and UI of this app!

CarToCamp
United States
6 days using the app
Lucky Orange LLC replied April 17, 2024

We love to impress our users, what can we say? Thank you for sharing the Lucky Orange love. Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thanks again for leaving us a review, and don't hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

April 16, 2024

Very quick, responsive, and helped me with exactly what I needed!

pH-D Feminine Health
United States
About 20 hours using the app
Lucky Orange LLC replied April 19, 2024

Thanks for your review! We know that you don't have time to spare, and our team is ready to assist with any questions you may have. We're thrilled that we were able to get you back on track. Thanks again for your review, and we're only an email away!

Cheers - Emilia from Lucky Orange

April 2, 2024

Powerful tool for every merchant. Great UX and overall design! Good job folks

Ribooa | Rave Outfits For Dance Music Lovers
Israel
About 20 hours using the app
Lucky Orange LLC replied April 8, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

January 9, 2024

Very useful, thank you

Behice
United Kingdom
2 months using the app
Lucky Orange LLC replied January 11, 2024

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for leaving us a review! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

December 6, 2023

it is quite useful. i noticed the recordings are better than those of other plugins.

Mr. Higgins
Cyprus
4 days using the app
Lucky Orange LLC replied December 15, 2023

Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!

Cheers - Emilia from Lucky Orange

January 14, 2024

Lucky Orange boasts exceptional customer support and offers a straightforward setup process, allowing for rapid collection of valuable insights. Its user-friendly interface, coupled with comprehensive resource articles, makes navigation and understanding a breeze.

Dreamzen
Canada
2 days using the app
Lucky Orange LLC replied January 16, 2024

Thank you for your kind words! We love to impress our customers with our technology, support and documentation. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for sharing the Lucky Orange love! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

January 23, 2024

Great and insightful for optimising your site and conversion. Certainly love the heatmap and the customer recording to study the customer journey from both ads and organic conversion

Fresh Koala
Australia
About 1 month using the app
Lucky Orange LLC replied January 24, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website by better understanding your customers' journey. Heatmaps and session recordings bring visitor behavior into focus so clearly! Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

April 19, 2024

The interface is really easy to use and yet deeply insightful!

Transcend
United States
7 days using the app
Lucky Orange LLC replied April 23, 2024

Thanks for your review! Love to hear that you've been enjoying our interface. We've always believed that visitor behavior should be easy to access and use. Happy tracking, and thanks again for your review! If you need anything, please don't hesitate to reach out!

Cheers - Jordan from Lucky Orange

May 22, 2024

Quick support:)

ionyze
Poland
4 days using the app
Lucky Orange LLC replied May 24, 2024

Thanks for leaving us a review! We're always happy to help our users and are here to assist in any way that we can. Thanks again for your review! Happy tracking!

Cheers - Emilia from Lucky Orange