Lucky Orange Heatmaps & Replay , 1,147 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Lucky Orange is hands down the best website tracking app I've ever used. The amount of information this app provides you makes it nearly impossible not to increase your sales. I give the highest recommendation to Lucky Orange. They've created an awesome app. Please get this app today! You will not regret it!
You NEED this app if you have a website. PERIOD! Get this. I own YOLOtek.com and this app allows me to see an actual recording of my last 200 visitors, so I can see if the move quickly to purchase or what is holding them back. Can't tell you how many times I find mistakes on our website that i only see when watching recordings. This app is CRAZY COOL and super cheap! Get it now!
I had to pause my shop because of the Corona virus situation but I didn't want to delete my app that's why I decided to contact the app and their amazing customer support adviced me to gave me 3 months for free because of the current situation. They are amazing. I hightly, highly recommend them. You won't regret!
There is no playbook for how to navigate this current landscape but one thing we do know is that we are here to support our customers in anyway we can. We are glad to be able to retain your business!
Cheers- Justin from Lucky Orange
I love this app to help me understand what potential issues and glitches customers who are browsing my store may be running into, which in turn may hurt my sales. Seeing what glitches there are or why they might not be buying helps me know what I need to change or fix. Great customer service as well.
I bought Lucky Orange soon after opening my shop when I wasn't getting any sales. It's been critical for helping me solve design problems on my shop. Although it has many very cool and useful features, the session recordings have been the most valuable to me. There's nothing like watching your visitors navigating around your store, seeing what they see, to pinpoint problems that you couldn't see when you designed and tested it. Their tech support is also very responsive and good. I've only had to contact them once. After a few emails exchanged and we couldn't solve the problem, one of their developers actually pulled my session into debug mode so that he could troubleshoot. Oh, and that was during my free period before I purchased it. Buying the subscription to Lucky Orange was a no brainer after that! It's awesome!
Very easy to use with helpful support! We've been able to get a ton more insight into our users' behavior using Lucky Orange.
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
Our company had been looking into Lucky Orange for a month before while we were doing a site redesign, and we are more than happy we decided to move forward with them. My onboarding call with Justin was excellent. He answered all my questions, showed me some great features, and even worked with me on some creative ways to use surveys. I've also reached out to customer service a few times and in each session, my issues are resolved in a timely manner. All of the associates are friendly and knowledgeable. It's been about a week and we're already learning so much about our site and user experience. I look forward to diving more into Lucky Orange as we grow our business.
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
This is the best app that i have ever used to see what the problem is on my store and what problems my customer have during their purchase. A must-have app I can highly recommend it. You will see everything as your customer sees and what problems he has. The biggest issue i see was the apps with pop up. Every time they see this they not find where to close it and leave the store.
Without this app you will never know this.
For me the best app that i have ever tried out on Shopify and bring me the most conversion rate because i eliminate the issues after seeing them.
5 Stars from me!!!
Lucky Orange is a game changer for web analytics. It is an exceptional website analytics app that has completely transformed the way I understand and improve my website's performance. With its user-friendly interface, real-time heatmaps, session recordings, live chat, and conversion funnel analysis, Lucky Orange offers everything you need to boost user engagement and conversion rates. It's a must-have tool for anyone serious about website optimization. Highly recommended!
Wow! Thank you for such a comprehensive review and recommendation! We're ecstatic to hear how Lucky Orange has transformed your website analytics experience. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Always here to support your optimization efforts!
Cheers - Emilia from Lucky Orange
Absolutely essential! This app gave me a lot of insights on how my customers are navigating the store, and inbuilt chat and surveys are a great addon! I wish they had a plan under $10 but the app is totally worth it!
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for taking the time to leave this review, and please let us know if you need anything!
Cheers - Emilia from Lucky Orange