Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 18, 2023

This app is truly amazing. It's been a game changer in terms of reviewing for conversion. It takes the guesswork out of determining what's not working. Can't wait until our company can move from the free plan to the paid plan to explore more features.

Verse
United States
Almost 2 years using the app
Lucky Orange LLC replied August 8, 2023

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

February 15, 2021

I love this app! Super useful insights especially when you just started your business ! Recommended!

SABATCHI
Germany
Almost 2 years using the app
Lucky Orange LLC replied February 15, 2021

And we love helping our customers get access to that visitor experience to grow your website and business! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange

Edited March 19, 2020

Great app! This is the best app you can get to track everything of what is happening in your store. They even offered me an extension on my trial as at the moment i'm starting from scratch. Really appreciated! 5 Stars without any doubt!

>>Further Feedback<<

As stated above besides being one of the best apps to keep track of your store, their customer support is very helpful and immediately they respond back. 5/5

Bernard And Zeus
Netherlands
Almost 2 years using the app
March 26, 2020

Lucky Orange is the most useful app in terms of understanding user experience and customer behavior on your store. They send me a daily recap email of how many people visited the site, how they navigated there, and where they were located geographically.

The actual app itself is a lot more detailed, and it provides recordings of your customers navigating the site. I've realized a lot of places people were getting hung up or confused because of these recordings. This is invaluable for fine-tuning my customer experience.

I cannot recommend this app enough!

Belle and Broome
United States
Almost 2 years using the app
Lucky Orange LLC replied March 26, 2020

Love to hear how Lucky Orange has made a positive impact across your website! Being able to understand your customers to make improvements that clear up navigation pain points and create a better experience is extremely rewarding. Thank you for this five-star review, and I’m here if you need anything else!

Cheers - Kelsey from Lucky Orange

May 7, 2024

Implementierung war super einfach in Shopify. Lucky orange hilft mir, das Verhalten der Kunden die meine Webseite besuchen besser zu verstehen. Nun hoffe ich bald besser Conversions zu haben mit den neuen erlangten insights.
Auch sympathisch, dass sie ein Gratisversion anbieten. Somit kann man die App einfach testen und auch als Kleinunternehmen kostengünstig Daten generieren/visualisieren.

KingJ
Switzerland
18 days using the app
Lucky Orange LLC replied May 8, 2024

Vielen Dank für Ihr positives Feedback!

Es freut uns sehr zu hören, dass Sie die Implementierung von Lucky Orange in Shopify so einfach und die Analyse des Kundenverhaltens so hilfreich empfunden haben. Wir hoffen, dass die gewonnenen Erkenntnisse zu höheren Conversions führen werden.

Unser Gratis-Plan ermöglicht es auch kleinen Unternehmen, wertvolle Daten zu generieren und zu visualisieren. Wir freuen uns, dass Sie Lucky Orange nutzen!

Cheers - Emilia from Lucky Orange

November 22, 2017

Really excited to have the Lucky Orange tool on our Shopify Account! Excellent platform!

Principal Landscape Group Llc
United States
Almost 2 years using the app
January 19, 2024

I had a great experience with Lucky Orange and now that I have been over the things I was not understanding with Justin Tomlinson, all seems great. I really suggest it to any shop owner wanting to understand the traffic in their stores, even if you are just starting.

The-Ski-Guru HOME
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied January 22, 2024

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Justin from Lucky Orange

Edited April 11, 2018

Great app I use it everyday so I can see whats happening on my store and what customers are looking at.

The app would be better if there was a mobile version I could use on my phone. but overall probably one of the best apps I have.

Helmii
United Arab Emirates
Almost 2 years using the app
July 13, 2018

One of the Must Have apps for your e-commerce store. A great weekly reports.

Ecofuel Ireland
Ireland
Almost 2 years using the app
February 14, 2023

Amazing app, super useful. Must have for every product store.........................................

Mollein
Poland
Almost 2 years using the app
Lucky Orange LLC replied February 14, 2023

Thank you for the five-star review and kind words! Understanding visitor behavior is key for every e-commerce store to increase conversions and create a better user experience. We're here if you need anything!

Cheers - Bradley from Lucky Orange