Lucky Orange Heatmaps & Replay , 1,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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You NEED this app if you have a website. PERIOD! Get this. I own YOLOtek.com and this app allows me to see an actual recording of my last 200 visitors, so I can see if the move quickly to purchase or what is holding them back. Can't tell you how many times I find mistakes on our website that i only see when watching recordings. This app is CRAZY COOL and super cheap! Get it now!
I had to pause my shop because of the Corona virus situation but I didn't want to delete my app that's why I decided to contact the app and their amazing customer support adviced me to gave me 3 months for free because of the current situation. They are amazing. I hightly, highly recommend them. You won't regret!
There is no playbook for how to navigate this current landscape but one thing we do know is that we are here to support our customers in anyway we can. We are glad to be able to retain your business!
Cheers- Justin from Lucky Orange
I love this app to help me understand what potential issues and glitches customers who are browsing my store may be running into, which in turn may hurt my sales. Seeing what glitches there are or why they might not be buying helps me know what I need to change or fix. Great customer service as well.
I bought Lucky Orange soon after opening my shop when I wasn't getting any sales. It's been critical for helping me solve design problems on my shop. Although it has many very cool and useful features, the session recordings have been the most valuable to me. There's nothing like watching your visitors navigating around your store, seeing what they see, to pinpoint problems that you couldn't see when you designed and tested it. Their tech support is also very responsive and good. I've only had to contact them once. After a few emails exchanged and we couldn't solve the problem, one of their developers actually pulled my session into debug mode so that he could troubleshoot. Oh, and that was during my free period before I purchased it. Buying the subscription to Lucky Orange was a no brainer after that! It's awesome!
Very easy to use with helpful support! We've been able to get a ton more insight into our users' behavior using Lucky Orange.
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
This is the best app that i have ever used to see what the problem is on my store and what problems my customer have during their purchase. A must-have app I can highly recommend it. You will see everything as your customer sees and what problems he has. The biggest issue i see was the apps with pop up. Every time they see this they not find where to close it and leave the store.
Without this app you will never know this.
For me the best app that i have ever tried out on Shopify and bring me the most conversion rate because i eliminate the issues after seeing them.
5 Stars from me!!!
Justin did a great job helping me figure out what was going on with the app in my store.
He responded to all my emails very quickly.
I love this app as I can see exactly what customers are doing, and where they are dropping off.
It helps to know what is working and what is not. That way I can make changes to my site as needed.
Thanks so much Justin
We want to make sure your website is offering your customers an outstanding experience and we try our best to offer our customers the same. Thank you for allowing Lucky Orange the opportunity to make an impact!
Cheers- Justin from Lucky Orange
Best app to understand why your customers aren't converting, I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)
Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!
Cheers - Justin from Lucky Orange
Wow, the amount of insight from this app is quite amazing. There is so much you can do with it and a lot of options. It's my first week but the insights have already been invaluable. Yes, you pay, but it is a cheap investment for you to learn your customer website interactions and improve your sales funnel.
Really impressed with Lucky Orange.
My team is thrilled to hear that we've been able to impress you with our insights, learn about your customer interactions and improve your sales funnel. It was a pleasure to speak with you during your 15-minute personalized setup call; be sure to let me know if you need assistance with anything. As always, thank you for sharing the Lucky Orange love with this review!
Cheers-Justin from Lucky Orange
I used this app to see where my traffic was coming from, and how they were responding to my different tests. This is 110% worth it, I would recommend this to anyone who had questions about why are people reacting a certain a way to a change they implemented on their site. This will help you find out all your problems!