Lucky Orange Heatmaps & Replay , 1,140 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
Refine
-
By rating
Excellent support! They react within minutes. I had troubles with Mozilla, but there was an ad blocker which did block the app. Now it is solved. BTW Chrome works fine.
I’m so glad we were able to assist you! We’re always here to help our customers be as successful as possible, both now and in the future. Thank you for your review, and don’t hesitate to reach out should you have any questions. Happy tracking!
Cheers - Bradley from Lucky Orange
We fell in love with this app the moment we downloaded it. Although we haven't launched our store just yet, it's allowed us to test the site with family and friends and see where they have been clicking, what pages they've visited more frequently and also to watch live recordings of their activity on the website, allowing us to make tweaks... most were clicking on the '10% off' banner at the top of the page, which wasn't clickable, so we've now made this clickable etc, which I know which allow actual customers to have a better experience when coming to our site. You can also see browsers they used, the country/city they came from and their rating as a user. There's a free trial, so definitely download that go from there! :)
We love to make our customers walk away saying things like, “We fell in love with this app the moment we downloaded it.” Even pre-launch, Lucky Orange can be incredibly helpful to isolate areas that can be improved. Now you can make the customer experience even better to make your launch the best yet and have the tools in place to ensure this experience is great post-launch as well. Good luck with your launch, and we’re here if you need anything!
Cheers - Jordan from Lucky Orange
Excelente app, muy útil y fácil de usar. Puede mostrar mucha información de lo que está pasando en el sitio web.
¡Gracias!
Saludos cordiales - Jordan M. from Lucky Orange
We really recommend this app to those who want to know what is going on in their shop 24/7.
The support is super quick
The app is very stable and no bugs observed
The support team helps very fast and leaves you with a great feeling
5 start all the way !!
Good and convenient interface. I had some problems with support but after my complain then the team was incredibly helpful trying to solve my issue. Recommended app for sure.
So glad we were able to connect and solve your issues. We appreciate the recommendation, and I’m here should you need anything else!
Cheers - Bradley from Lucky Orange
Just started the site and we really love the ability it gives us to understand our visitors. We were able to see where some of our visitors fell off and are working on solutions to increase our cart sales. Great app!
Lucky Orange is hands down the best website tracking app I've ever used. The amount of information this app provides you makes it nearly impossible not to increase your sales. I give the highest recommendation to Lucky Orange. They've created an awesome app. Please get this app today! You will not regret it!
You NEED this app if you have a website. PERIOD! Get this. I own YOLOtek.com and this app allows me to see an actual recording of my last 200 visitors, so I can see if the move quickly to purchase or what is holding them back. Can't tell you how many times I find mistakes on our website that i only see when watching recordings. This app is CRAZY COOL and super cheap! Get it now!
I had to pause my shop because of the Corona virus situation but I didn't want to delete my app that's why I decided to contact the app and their amazing customer support adviced me to gave me 3 months for free because of the current situation. They are amazing. I hightly, highly recommend them. You won't regret!
There is no playbook for how to navigate this current landscape but one thing we do know is that we are here to support our customers in anyway we can. We are glad to be able to retain your business!
Cheers- Justin from Lucky Orange
I love this app to help me understand what potential issues and glitches customers who are browsing my store may be running into, which in turn may hurt my sales. Seeing what glitches there are or why they might not be buying helps me know what I need to change or fix. Great customer service as well.