Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

May 26, 2021

This app is extremely helpful, it helped us navigate our store and it gave us so much data that is very helpful. Everyone should use Lucky Orange!

Waldor & Co.
Sweden
Over 1 year using the app
Lucky Orange LLC replied May 27, 2021

These are words we love to hear! We love when our customers say things like, “everyone should use Lucky Orange!” Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

August 9, 2021

Reached out for help after installing the app and was immediately helped. Excellent customer service. Very responsive!

Cathy Ann's Deals
United States
Over 1 year using the app
Lucky Orange LLC replied August 9, 2021

Thank you for such a glowing review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Let us know if there’s anything else we can help you with.

Cheers - Jordan from Lucky Orange

November 29, 2021

Great App! Does a great job, would highly recommend it for new businesses that are wanting to learn their customer's reactions.

Good Vibes Neon
Israel
Over 1 year using the app
Lucky Orange LLC replied November 30, 2021

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

March 10, 2020

So far so good. I was able to use the live view the other day to help a customer who was having an issue checking out. Overall it has been great to use. Excited to look at the data.

Arcade Belts
United States
Over 1 year using the app
Lucky Orange LLC replied March 11, 2020

Engaging with your customers in real time is one sure fire way to avoid cart abandonment at checkout. Meeting them where they are at, when they are having a problem is invaluable to their experience and ultimately increases your customers' likelihood to convert. Don't hesitate to reach out should we be able to assist you any further!

Cheers- Kelsey from Lucky Orange

May 22, 2020

I ran a Shopify for 2 years without using Lucky Orange and now that I have started to use it, it's one of those 'must-haves' that I wish someone had told me to use when I first started in Ecom. We now have a new Shopify, and the data that it's giving us about our (new) visitors, is simply fantastic. It is allowing us to see what are visitors are doing, not what we THINK they are doing. Great App.

GoatGiftMe
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied May 27, 2020

We’re honored to be on your list of must-have apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!

Cheers - Bradley from Lucky Orange

July 6, 2017

Love this App, I use it on all my funnels and now my Shopify, Danny from support was available to help me set every thing in no time, If you run paid traffic u MUST see whats going on with your customers and this app will help you improve conversions, highly recommended

Onsensecret
United States
Over 1 year using the app
June 21, 2016

If you don't know what your customer are doing on your site, you lost your sale. With lucky orange, we can now understand our customer to drive them lower to the sale funnel. Must have app!

Nkimode
Canada
Over 1 year using the app
Edited February 14, 2019

I am very happy with this app. Not only it helps me understand and learn from the customer's behaviors, and so correct mistakes, but their support is amazing. Bradley was great, after sending instructions to complete what I was looking for, and I said that it was a little over my tech knowledge he offered to do it for me, and completed it in less than 5 minutes. Amazing!

Clara's Shop
Canada
Over 1 year using the app
November 18, 2021

This app is seriously brilliant! When I first stumbled upon this app I wasnt expecting results like this. I just wanted an app which would give me a better heatmap recording so I can track my customer activity better. What blowed me away is the fact that apart from the usual heatmap data Lucky Orange provided me with customer browsing activity in a video format! Which means when I open my Lucky Orange dashboard I get to see every single detail of the previous days customer activity. In fact I get to see a video recording of what the customer did, where he clicked/touched and how he scrolled. Its magic ! Its way better than heatmaps, because analyzing the video and seeing how fast the customer scrolls through your product page and by observing where he slows down we get a perfect idea of whether the customer is interested or not. And by assimilating that data we can further finetune our product page and wherby improve our conversation rate. In short, I have become a huge fan of Lucky Orange. The video recording feature is seriously brilliant!

Sure Bunny
United States
Over 1 year using the app
Lucky Orange LLC replied November 18, 2021

Abracadabra! It may feel like magic, but those session recordings provide so much incredible insight into visitor behavior as you have seen. That combined with heatmaps, the dashboard and other Lucky Orange features give you a better picture of what your visitors are really doing and experiencing on your website. I’m so glad we’ve been able to impress you with our technology! Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan M.

June 3, 2020

AMAZING! Lucky Orange is the BEST app on Shopify. The technology in this app is unparalleled and the features in this in-browser app could easily be in a program that costs 1000$ or a professional agency to install. All the value you get from this app is INSANE for the amount of money you pay (10$ a month). I would happily pay 30$ a month for this app and not bat an eye! The fact that it's only 10$ is absolute steal making this the best app on the market.

Indispensable UX data down to live tracking and recordings with ip addresses for any customers, organizable by tons of different parameters. A UX researcher's dream.

Not only that, they give you a free consultation call where they walk you through all the features of the platform and make sure you're getting the most use out of it as possible. The technology is insane and the customer service is impressive

Lucky Orange is one of the super rare gems that you have to jump on when you find it!

Vapewholesupply
United States
Over 1 year using the app
Lucky Orange LLC replied June 3, 2020

All I can is WOW! “Best app” and “UX researcher’s dream” are phrases we love to hear from our customers! Thank you for this amazing review. We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please reach out should you need anything!

Cheers - Justin from Lucky Orange