Lucky Orange Heatmaps & Replay , 1,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Been using it for a little while and it's pretty great! Still need to learn to harness all of its features.
Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!
Cheers - Jordan from Lucky Orange
I've been using this app for the past 5days after having countless apps installed, I actually gave up when I found Lucky orange, in one week I could fix so many things key factors I never saw as the creator, If I could give 10 stars I would have asked for 20 stars, I love this App it's no hassle to setup or hours and hours of adding HTML codes to your store that could crash your income, plus the support line is super friendly and always willing to help.
WOW! Thank you for this 20-star review! Love to hear that you’ve been able to get a front row experience to see how your visitors use your website! We strive to provide our customers with the visitor behavior insights they need without needing an extensive setup or learning curve. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.
Cheers - Justin from Lucky Orange
Great customer service Justin was great! Solved my problem in less than 5 minutes and extended my free trial so I can test it longer
Lucky Orange has helped me to improve my website’s CTR .
I have started seeing value right away by using Lucky Orange’s visitor tracking.
Lucky Orange's customer service is fantastic!
Having our customers leverage Lucky Orange to improve their website is our top priority. Thrilled you started seeing the power of visitor tracking quickly and wish you nothing but continued success!
Cheers- Justin from Lucky Orange
I just finished my initial 15-minute onboarding call with Justin and I was really impressed with the service, knowledge and kindness. He took the time to show me features I didn't know about to continue to help me on my journey to increased conversions. Excited to continue to try out the app's features and learn more!
I'm glad our onboarding call was helpful and that you learned some new ways our tools can help you grow your conversions. We're always here if you have more questions as you explore Lucky Orange. Thanks for taking the time to leave us a review.
Cheers - Justin from Lucky Orange
Is the easiest way to look how people navigate your store, where they stop scrolling and help you to made the necessary adjustments to optimize the buyer experience. The metrics are super helpful.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
support helped me and answered questions in a few minutes. very helpful and i highly recommend giving this ap a shot
Thank you for your five-star review! So glad our team was able to answer your questions. Please don't hesitate to reach out if there's anything else we can help you with.
Cheers - Bradley from Lucky Orange
wow!!!!! this app awsome, when you can actually see the activity on your site and where the views are coming from, that is fantastic. havent figured it all out yet but with justin around i know i can get help when i need it . huge possibilitys with this app, product choices, where people are dropping off live chats with customers, get this app e commerce is tough enough. ive downloaded so many apps that dont do crap.thanks guys. class AAA customer service. highly recommended i own other businesses. that are easier than e commerce. this app takes away alot of the guess work as far as im concerned , again justin and crew much thanks lets make money together.
It was helped immediately. Thank you very much for the support.
A tool that should not be missing in any case!
Thank you so much for the five-star review! Glad to hear you appreciated our support team. Please don't hesitate to reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
App is great gives you insight on whats going on with your site. I haven't even begun to use chat but may in the future. I am all about analytics . Still exploring but I can see the value in this app. Must have