Reviews (1,390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.
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I love this, very easy to use and provide great insight on how the store operates. it also provide a clip of images of how visitor reacted to the link. what they read and what they focus on. this helps me to understand the audience more and provide better results. which what you need from reports anyway.
Thank you for the five-star review! Thrilled to hear that Lucky Orange has helped you understand your audience better. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
This app has come in handy so many times. When I first set up my shop it allowed me to see where folks had dropped off and why. I could see real time what was keeping customers from completing their transactions. A few quick fixes and we were selling stronger and stronger. I recently used the app to discover that I may have had some malicious interference with my site. Lucky Orange gave me the a real-time picture of what was happening. For a non techie person, this app has been a real friend.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Love to hear how Lucky Orange played a significant role in identifying that malicious interference. As our founders have always said, “You shouldn’t need a PhD in Analytics to improve your website.” Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Kelsey from Lucky Orange
Awesome app! It really puts you in a different perspective as you get to see things from the customers' points of view.
We love to hear that getting a front seat to your customers’ online interactions has been able to help you grow your website. Always here if you need anything from our team!
Cheers - Jordan from Lucky Orange
=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.
==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.
I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.
I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success!
Cheers- Bradley from Lucky Orange
Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.
Thank you for taking the time to leave us a review! Understanding your website visitors' behavior is super important. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
funkar ypperligt för ändamålet
Tack! - Bradley from Lucky Orange
The app is working correctly on all 3 of my sites. This app looks very promising. I would like to see some sort of mobile app for the chat window.
https://www.kinkytoy.store
https://ca.kinkytoy.store
Always use LO on my stores for data which when scaling is important for optimising. This can provide insights into where customers are spending time
Emalia did an amazing job today helping me become better at chat. Took her time and made sure I understood and could do it.
Thank you so much for the five-star review! I'll pass your kind words along to the team. Please don't hesitate to reach out if there's anything else we can do for you. Happy tracking!
Cheers - Bradley from Lucky Orange
I used this app to better monitor user activity on my shopify store.
Google Analytics is great for understanding traffic but Lucky orange is better for understanding user behavior.
Thank you for your five-star review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Please don't hesitate to reach out should we be able to help you with anything. Happy tracking!
Cheers - Bradley from Lucky Orange