Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

July 20, 2017

This is a great app, give us an amazing control on what is going on in our store and also the integrated chat system is very good.

Likesy
United States
10 months using the app
May 8, 2023

Great experience so far. App is loaded with lots of useful features and Justin has been a huge help getting us started. Excited to see how Lucky Orange can help us improve!

Burdock Brewery
Canada
10 months using the app
Lucky Orange LLC replied May 11, 2023

Thanks for the kind words! I'm glad you're having a great experience. I'll be here to assist you every step of the way. Let's work together to unlock the full potential of Lucky Orange for your website!

Cheers - Justin from Lucky Orange

March 8, 2021

It is helpful to see the areas that the customers are visiting and how long they are spending there. As my business grows, I look forward to gaining more insight into the customer journey. The app was easy to integrate and use. Customer service is responsive.

Sharp Tact Kreativ
United States
10 months using the app
Lucky Orange LLC replied March 8, 2021

These are words we love to hear! Learning more about that customer journey is invaluable in growing your business. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

January 18, 2022

Great App, I couldn't recommend more. Incredibly useful for analysing website performance and making the required changes.

Swan & Edgar
United Kingdom
10 months using the app
Lucky Orange LLC replied January 18, 2022

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Jordan M. from Lucky Orange

Edited July 14, 2021

It is really incredible what kind of analysis it does create. Very detailed information about why your product site is effective or ineffective and opens up the chances to increase conversion rates. I recommend using it honestly for more detailed info about website viewers.

GS Genius-Sports
Germany
10 months using the app
Lucky Orange LLC replied July 15, 2021

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Justin from Lucky Orange

Edited April 6, 2020

Great app. We use it for a few of our companies to record sessions and make improvements to CRO/UI/UX! Along with this their customer service has been incredible working with us during the COVID-19 Crisis, and extremely responsive. We recommend 100%.

Sola Wood
United States
10 months using the app
Lucky Orange LLC replied February 25, 2020

The ability to make a positive impact across many areas of a website with one tool can help alleviate some major pain points for website owners. We are happy to hear you have been able to scale Lucky Orange across your businesses and look forward to continuing to work with you!

Cheers- Justin from Lucky Orange

June 20, 2021

Lucky orange is a great recording tool to see what your visitors are doing when they come to your site. It greatly helps your design and CRO. Than you!

Aspiro Wallet
United States
10 months using the app
Lucky Orange LLC replied June 22, 2021

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. When you get that front row to what your visitors do on your website, you eliminate any guessing or assumptions. Thank YOU for your review, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

November 20, 2018

Lucky Orange is amazing! I tried another app, Hindsight, and Lucky Orange is far superior in terms of functionality and data. LO's customer service is also amazing. They offer an intro 1:1 consulting and it is SO HELPFUL to understand what the tool is capable of right off the bat, so you're not wasting too much time catching up/pieces things together. I feel very supported by the LO team and highly recommend them.

Project 925
United States
10 months using the app
May 17, 2019

This on of the best Apps for your Shopify store and their support team is second to none,very fast to help with any problem you may have. I would give more stars if I could.

Shedstar
United States
10 months using the app
June 5, 2020

Absolutely amazing app. Been using it for a couple of weeks now and I have to say it's worth every penny I spent into it. Let's you know how to optimize your site, product page - helps with conversions which is the absolute most important thing about a site. Huge props!

Depawtment
United Kingdom
10 months using the app
Lucky Orange LLC replied June 8, 2020

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Jordan from Lucky Orange