Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

November 17, 2023

Easy to use app that explains website analytics in a visual and easy to understand format. Good customer service too

Fernwood & Co
Canada
About 1 year using the app
Lucky Orange LLC replied November 20, 2023

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

July 16, 2020

Been using it for a little while and it's pretty great! Still need to learn to harness all of its features.

SlayThyName
Germany
About 1 year using the app
Lucky Orange LLC replied July 20, 2020

Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!

Cheers - Jordan from Lucky Orange

June 6, 2023

Getting unique insights from Lucky Orange has really helped optimising our website for a smooth user experience. We are also very happy with the quick and helpful replies from their Customer Service. Definitely recommending this app!

THE DANISH GIRL INTERIOR
Germany
About 1 year using the app
Lucky Orange LLC replied June 9, 2023

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

July 21, 2020

I've been using this app for the past 5days after having countless apps installed, I actually gave up when I found Lucky orange, in one week I could fix so many things key factors I never saw as the creator, If I could give 10 stars I would have asked for 20 stars, I love this App it's no hassle to setup or hours and hours of adding HTML codes to your store that could crash your income, plus the support line is super friendly and always willing to help.

Shoplanza
Namibia
About 1 year using the app
Lucky Orange LLC replied July 24, 2020

WOW! Thank you for this 20-star review! Love to hear that you’ve been able to get a front row experience to see how your visitors use your website! We strive to provide our customers with the visitor behavior insights they need without needing an extensive setup or learning curve. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.

Cheers - Justin from Lucky Orange

September 19, 2018

Great customer service Justin was great! Solved my problem in less than 5 minutes and extended my free trial so I can test it longer

York46
United States
About 1 year using the app
October 28, 2019

Lucky Orange has helped me to improve my website’s CTR .
I have started seeing value right away by using Lucky Orange’s visitor tracking.
Lucky Orange's customer service is fantastic!

Sayar Care
United States
About 1 year using the app
Lucky Orange LLC replied October 29, 2019

Having our customers leverage Lucky Orange to improve their website is our top priority. Thrilled you started seeing the power of visitor tracking quickly and wish you nothing but continued success!

Cheers- Justin from Lucky Orange

December 22, 2021

I just finished my initial 15-minute onboarding call with Justin and I was really impressed with the service, knowledge and kindness. He took the time to show me features I didn't know about to continue to help me on my journey to increased conversions. Excited to continue to try out the app's features and learn more!

Terra Collective
Canada
About 1 year using the app
Lucky Orange LLC replied December 22, 2021

I'm glad our onboarding call was helpful and that you learned some new ways our tools can help you grow your conversions. We're always here if you have more questions as you explore Lucky Orange. Thanks for taking the time to leave us a review.

Cheers - Justin from Lucky Orange

August 7, 2023

Amazing app, we can make decision's based on the behavior of our customers. Also super helpful staff

Mercado Farma
Chile
About 1 year using the app
Lucky Orange LLC replied August 25, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

October 24, 2022

support helped me and answered questions in a few minutes. very helpful and i highly recommend giving this ap a shot

Blue Ridge Thread Company
United States
About 1 year using the app
Lucky Orange LLC replied October 25, 2022

Thank you for your five-star review! So glad our team was able to answer your questions. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

May 17, 2018

wow!!!!! this app awsome, when you can actually see the activity on your site and where the views are coming from, that is fantastic. havent figured it all out yet but with justin around i know i can get help when i need it . huge possibilitys with this app, product choices, where people are dropping off live chats with customers, get this app e commerce is tough enough. ive downloaded so many apps that dont do crap.thanks guys. class AAA customer service. highly recommended i own other businesses. that are easier than e commerce. this app takes away alot of the guess work as far as im concerned , again justin and crew much thanks lets make money together.

Tabathas Stuff
United States
About 1 year using the app