Lucky Orange Heatmaps & Replay , 1,151 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.
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Totally recommended app. Easy to use, great reports. A must have app for everyone who is serious into business. Support is also outstanding, even on weekends. Thank you very much!
We specifically use this application to identify and fix the issues on our store based on the user behavior. It is just a week since we started exploring, plenty of features and I love it. The result is really insane. every eCommerce store should have this application to provide a better shopping experience to customers. According to us it is our essential application. We have tried different apps but this one surpassed our expectation. So far the support is great.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Justin from Lucky Orange
I purchased this app for the heat map function, which has proved valuable in making a plan to optimize my customer's journey. Once implemented, I look forward to continuing to use the map to refine that experience. Although I have not yet implemented it, I do plan to selectively use the chat function. In all, the merchant experience with onboarding has been smooth.
Thank you so much for the five-star review! Using live chat as part of a conversion rate optimization strategy can provide invaluable insights into website visitors' behavior. Please reach out if there is anything we can help you with!
Cheers - Bradley from Lucky Orange
This app is so helpful to see where customers click and where they wait / what they looks at and what they bypass. It is really helpful would definitely recommend
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Jordan from Lucky Orange
Wow what an app! It gives you so much information it is untrue; complete with being able to offer a chat button on the site whenever you wish which defaults to a message box when you aren't available, which other apps often charge extra for. Well worth getting, and the support is amazing. Can't fault it.
Thank you for your kind words! We love to impress our customers with our technology and support. Understanding and connecting with your visitors can make all the difference! Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Justin from Lucky Orange
I used this app to watch what my customers are doing. In that sense, i can learn how they interact with my site and overall i am enjoying the experience. It works well as intended
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review! Always here if you need anything from our team!
Cheers - Jordan from Lucky Orange
Customer service is amazing, cant wait for the new features coming soon. I would use this app on any site that really wants to understand their customers
Being able to understand your customers to make improvements to enhance their experience is extremely rewarding. We can't wait to continue to share with you the latest and greatest Lucky Orange has to offer your business!
Cheers- Justin from Lucky Orange
AH-MAZING! I installed this app about three weeks ago, and it has already helped me to save over $300 in sales (which clearly paid for the $10). The fact that it can record what my customers are doing has helped me understand their problems and allowed me to fix it when they either contact me, or when I see a sale lost. So far by watching the videos, I've changed several things on my site that I didn't even know was an issue because on my screen it always displays fine. In short you will NOT regret spending the small amount of money for this incredible app. Please you get to feel like God watching your customers lives on your site :-)
the customer service i had with emilia was the best. she reinvigorated me! lucky orange really is an eye opener and such a great tool to show where you need to improve your website! i love the chat, survey options, and visitors page! So happy to be using lucky orange! what a lifesaver.
Thank you for such kind words! Lucky Orange prides itself in impressing users with our technology and customer service. Visitor behavior makes all the difference. Thank you for choosing Lucky Orange as your preferred tool, and we're here to assist you whenever you need us.
Cheers - Emilia from Lucky Orange
Looks good, the user recordings are unbelievable and a great help. IT shows exactly what the user is doing on your site.