Lucky Orange Heatmaps & Replay , 1,167 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.
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Lucky Orange is a perfect app for your store i personally benefited so much from it. and they have awesome customer service they replied quickly and fixed the problem that i have in mins. Recommended.
Great! Personalised support & advice provided for our store. Intuitive & easy to configure.
Thank you for highlighting our personalized support! We take pride in making the onboarding experience as smooth as possible. As our founders always said, you shouldn't need a PhD in analytics to use visitor behavior to improve your website! We're thrilled to hear that you found our platform intuitive and easy to configure. Always here to assist your store's growth! Thanks for taking the time to leave this review!
Cheers - Emilia from Lucky Orange
I haven't really used the app yet but this is based review is based on Customer Service and in particular, Justin. He gave me instructions for set up. I had to go into code (EEEKKKK!!!!) I said that to him in chat. He said no problem and he did it for me! And did it while the chat was open and made sure that I was happy. Great job Justin! I appreciate your help and you gave 5 star service!!!! :)
UPDATE: Justin set up a 15 minute conference call with me and gave me an overview and helped with more set up. This is truly one of the best companies I have ever dealt with in my life... not just eCommerce but in everything. The best customer service!!! OH... and what this app can do is amazing. I learned quickly that my header area needed some tweaks and that I needed to move product up higher on the page. It's awesome!
I highly recommend lucky orange. The insights are invaluable. The recordings page gives me a clear look of exactly where my traffic is coming from and how they're interacting on my site. Then the individual recordings let me see how my sites page is formatting on customers devices, as well as if everything is working right. The insights alone from this app will pay for itself hundreds of times over each month for me. Thanks lucky orange!
Wow! These are words we love to hear! We’re thrilled that you’ve been able to get so much from visitor behavior. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience! Thank YOU for this glowing review and for spreading the Lucky Orange love! Please reach out should you need anything!
Cheers - Jordan from Lucky Orange
More than just an app, they're partners you can work with, and that's worth a lot more. I recommend Lucky Orange with my eyes closed!
We’re honored to partner with Shopify merchants like you! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is essential as you grow your conversions. We are thrilled to be part of your business and are looking forward to continuing to work with you. Thank you for your review!
Cheers - Justin from Lucky Orange
The best App for customer recordings. Gives precise information and never misses out on anything. The heatmaps are super awesome too. I would highly recommend this App
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Jordan from Lucky Orange
Wow what an app! It gives you so much information it is untrue; complete with being able to offer a chat button on the site whenever you wish which defaults to a message box when you aren't available, which other apps often charge extra for. Well worth getting, and the support is amazing. Can't fault it.
Thank you for your kind words! We love to impress our customers with our technology and support. Understanding and connecting with your visitors can make all the difference! Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Justin from Lucky Orange
This is amazing i am going to try it now...From the looks of it its amazing really helpfull.
Very useful app. Allowed us useful insigts so we can improve our user experience. Great support. Many thanks.
Those are words we love to hear! Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your Shopify store, the more you can make improvements that result in more sales and happier customers. Plus nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
I really like this app, show you exactly what is your customer doing and help you to figure out what to improve in your shop. It is a MUST if you want to improve your shop. Highly recommended!
Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything! Thank you for your review and recommendation!
Cheers - Justin from Lucky Orange