Lucky Orange Heatmaps & Replay , 1,139 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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I started to use this app and it gives one most valuable information about what customers do while they visit your website, recommended it
Awesome App! Its not cheap if you run alot of traffic to your store but its free to try : )
One of the must have apps for your shopify store. It lets you serve your customer better by understanding their need. A recommended app to have.
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and recommendation! I’m here if you have any questions.
Cheers - Justin from Lucky Orange
This app has been great in allowing us to analyze customer behaviour in our website that has led us to a higher ROI. The app is easy to use and very intuitive.
These are words we love to hear! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and business. We appreciate your review, and I’m here if you have any questions!
Cheers - Kelsey from Lucky Orange
Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.
Hey Seed Face & Body Care Team.
Thanks for taking the time to leave this feedback. We appreciate your concern and would love to assist here. We checked our system, and we do see responses sent out on Jan 30th and another email sent out today, shortly after your help tickets were submitted. Perhaps our responses were blocked or flagged by your email system, and therefore are not making it through to you. Is there a good phone number we can reach you at to help resolve this right away? You can email it to us directly at: support@luckyorange.com if you do not wish to share it here. Looking forward to connecting!
This app is simple to use and seems to be working just fine. Gives you a unique perspective as to what visitors do when they visit your site. Helps you identify friction points. I used it during a free trial period almost a year ago when my site launched and it helped me identify some issues that once i fixed, subsequently lead to my first sale.
Amazing app! Super responsive support! Bradley was very helpful in resolving an install issue that ended up being something that I had messed up on my end. Great team!
Had some problems, but customer service is great and they helped me out very quickly. Thank you ..........
Thank you for your feedback. After communicating with you, I’m glad that we have now solved the issue. Having two accounts by mistake is what prevented you from logging into and using Lucky Orange successfully. Now that we’ve removed the duplicate account, you’re good to go. If you need anything else, let me know.
Cheers - Bradley from Lucky Orange
Really enjoying Lucky Orange. Being able to see where our customers are hitting blockers in their path to conversion is great. Really helps us understand how our customers use the site and how we can improve it.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this five-star review, and we’re here should you need anything else!
Cheers - Jordan from Lucky Orange
Such a handy app, you can easily monitor your visitor's behaviours. You even can filter per action and view back recordings! Also the heat maps give a lot of insight about how visitors browse your website. Also the support is very reactive and helpful. Top service!
Thank you for your review and such kind words! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review!
Cheers - Kelsey from Lucky Orange