Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

May 10, 2017

Love the app and the statistics it gives and the ability to be able to chat with customers.

Zoe And Eve
United States
3 months using the app
Edited August 30, 2019

I was lucky the day I found this app as it is the most valuable one I use. After just 2-3 days of use I determined customers were having trouble moving around on my theme. I replaced it almost immediately. I can see where my customers are coming from, what times, what device they are using, and actually see their movements while shopping.
App was easy to download and set-up and I used the free trial before spending any money.
Highly recommend.

NikkiBrands
United States
3 months using the app
Lucky Orange LLC replied August 30, 2019

We are happy you were able to pinpoint your customers' issues on your website so quickly and make the necessary changes! Appreciate your feedback, we love hearing from our customers how they use Lucky Orange to optimize their customers' experiences.

Cheers- Justin at Lucky Orange

February 20, 2018

To the many shop owners unsatisfied with conversion who post questions in forums asking for advice, this app may be the only advice you need.

Clinicalposters
United States
3 months using the app
October 26, 2018

So far, so good! I installed this map for the Heatmap functionality and it's already proving useful for figuring out ways to tweak my pages. The backend is easy to use and I really appreciated the 15 minute orientation call. I didn't know that it also had chat and polling functionality, which are two useful features that I had planned on adding later.

Walnut
United States
3 months using the app
October 14, 2019

I use this app every single day to analyze what tweaks I need to make on my website to make it easier for customers to place orders. It is an invaluable tool, and the support is swift and excellent.

Only Stop Shop
India
3 months using the app
Lucky Orange LLC replied October 15, 2019

Sometimes even little tweaks can make a big impact on your customers' online experience. Thrilled to hear Lucky Orange is a part of your daily improvement processes and don't hesitate to reach out if we can be of service in any way!

Cheers- Jordan from Lucky Orange

September 13, 2023

I must say I did have some trouble getting the app to download the code correctly on my shopify store BUT after some little chats with Lucy Orange (Emilia) she managed to walk me through it and we finally got there. She was pretty amazing to be honest with you and I wish I had contacted via zoom before just messaging as it was a lot quicker and easier.

So far it's great and certainly helps me see who is looking on site and also what they are looking at...early days of course but so far so good! thank you Lucy Orange x

Cargo Clothing
United Kingdom
3 months using the app
Lucky Orange LLC replied September 27, 2023

Emilia here, and I love to support users like you! We love to impress our users with our onboarding and technology. It's always our goal to get your started analyzing visitor behavior to start improving your customer experience and sales. Thank you for your kind words, and we're here to support your journey with Lucky Orange.

Cheers - Emilia from Lucky Orange

January 20, 2020

Great app! Highly recommended application for seeing how customers are using your site. There are lots of super useful features.

Arcido
Australia
3 months using the app
Lucky Orange LLC replied January 21, 2020

Appreciate the recommendation and love hearing that you are finding our features to be useful on your website. Great to connect with you!

Cheers- Justin from Lucky Orange

Edited June 30, 2023

Lucky orange is one of those apps that is essential to my store. I do not run and ads without it live because otherwise I cant see any points of friction my customer experiences. This app has saved me so much money on finding simple navigation errors or spelling mistakes that would otherwise deter potential customers. Highly recommend, it isnt even up for debate tbh.

I just want to update my review: It says that I have been using this app for 3 days, when in reality ive been using it for months. I would not be where I am today without this app, I truly mean it. I ALWAYS find something I need to change, even when I proof read my website 5 times before launching an iteration. If you are wanting to know why your conversion rate may have tanked, or what you can do to get it better. Get this app right now.

Prospa Lab Co.
Australia
3 months using the app
Lucky Orange LLC replied June 30, 2023

We're absolutely thrilled to hear that Lucky Orange has become an essential part of your store's operations. It's our goal to make sure you're equipped with the necessary tools to spot any points of friction that your customers may experience. Thank you for your strong recommendation and for being such a valued member of the Lucky Orange community! If you need any assistance, don't hestiate to let us know.

Cheers - Bradley from Lucky Orange

January 7, 2017

Shop owners you need this app! It revealed so much. First of all, in some countries and depending on the user's system some folks are seeing pages of your website that have since been updated. This app provides information you would otherwise not know and need desperately to improve your sales. It is literally like looking over the shoulder of the site visitor. Worth every penny!!

The Legacy Dream Luxury Company
United States
3 months using the app
October 10, 2023

Great customer service for app

Market Maeva
United States
3 months using the app
Lucky Orange LLC replied October 16, 2023

Thanks for your review! We're thrilled to be able to impress you with our customer service and app. Happy tracking!

Cheers - Emilia from Lucky Orange