Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

December 29, 2020

I would highly recommend this app to anyone looking to understand buyer behaviour. With recorded visitor sessions, you can see exactly what people are looking at on your website.

Miss Missy’s Tea and Sundries
Canada
3 months using the app
Lucky Orange LLC replied January 4, 2021

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review and recommendation! We’re here if you have any questions.

Cheers - Jordan from Lucky Orange

April 15, 2023

love this app. I would highly recommend it for store owners to keep track of their visitors. you won't be disappointed.
must try their free trail

My Kroni
Canada
3 months using the app
Lucky Orange LLC replied April 18, 2023

Nothing feels better than finding ways that make your customer experience better than ever. Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. Thank you for your review, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange

December 18, 2016

I love the real time stats of this app.

Staavias
Australia
3 months using the app
July 24, 2020

This app is amazing for seeing exactly what customers are doing on my site. Probably would have given up completely, but this has given me faith that customers are spending a long time and are very engaged in my store. 7 days wasn't quite long enough for a free trial for me while I learnt to optimize and make sales, so I enquired via email and it was extended without hesitation. One of the most important apps I've installed!

The Brick Ship House
United Kingdom
3 months using the app
Lucky Orange LLC replied July 24, 2020

We strive to make our customers walk away saying things like “this app is amazing” and “one of the most important apps I’ve ever installed!” It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way. We’re always here to help, and thanks for the five-star review!

Cheers - Justin from Lucky Orange

January 3, 2017

Amazing app and very helpful for understanding areas of your website that need improvement!

Haute Faucets
United States
3 months using the app
April 27, 2021

Great app, very helpful for website optimization. Easy to install and detailed. Support team is also helpful.

Yoga Strong
United States
3 months using the app
Lucky Orange LLC replied April 28, 2021

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Jordan from Lucky Orange

July 14, 2020

Lucky Orange provides us with the data we need to understand our visitors and to improve our website conversions!

Camp Home Canada
Canada
3 months using the app
Lucky Orange LLC replied July 14, 2020

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review! Always here if you need anything from our team!

Cheers - Justin from Lucky Orange

July 6, 2023

Lucky orange has been great and their support is amazing and so helpful! They always get back promptly. Looking forward to the information I will gain and be able to apply to my business.

SAFELLES
United States
3 months using the app
Lucky Orange LLC replied July 19, 2023

Thank you for sharing the Lucky Orange love! We're delighted that Lucky Orange helps you optimize conversion rates and understand your site's users better. Visitor behavior really makes all the difference. If you ever need further assistance, feel free to reach out. Thanks again, and happy tracking!

Cheer - Emilia from Lucky Orange

September 8, 2020

As a new store, this app is seriously helpful in seeing where the website's viewers are going and can spot some improvements needed based on this.

Kenneth Blake
Australia
3 months using the app
Lucky Orange LLC replied September 10, 2020

Thank you for sharing the Lucky Orange love! Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance now or in the future!

Cheers - Bradley from Lucky Orange

Edited January 13, 2020

I have started seeing value right away by using Lucky Orange’s App, the LIVE VISITORS option and the AVAILABLE TO CHAT option. Justin my customer service rep today gave me even more exciting insight into this app. I am feeling more confident in using my website because of Lucky Egg!

Kin Amora
United States
3 months using the app
Lucky Orange LLC replied January 13, 2020

It was great getting to learn more about your business and how Lucky Orange will be able to drive value for you. Always here should you need anything else!

Cheers- Justin at Lucky Orange