Reviews (841)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its deep insights into customer behavior through features like session recordings, heatmaps, and live chat. They appreciate its ability to identify friction points and enhance conversion rates, especially with conversion funnels and form analytics. The real-time analytics are also praised for effectively tracking customer journeys. Additionally, the responsive customer support and useful educational resources are frequently commended.
Refine
-
By rating
Thanks for leaving us a rating! We're thrilled that we earned your five stars and hope this means you've been able to use visitor behavior to grow your website. We're here if you need anything!
Cheers - Kelsey from Lucky Orange
Well designed app! The user interface is quick and easy to navigate allowing me to view my site visitors without a problem.
Jordan helped me with my onboarding. Really helpful even tho it was just 15 minutes. And a very sweet guy.
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Great tool to understand what is going on with your newly created store! Most helpful tool I've installed.
Very helpful software. Great to get some more insight on what people are doing when they visit your store.
Thank you for taking the time to leave us a rating! Please let us know if you need anything!
Cheers - Will from Lucky Orange
Pratique , et Utile pour réparer les erreurs
Great experience withthe customers
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again, and don’t hesitate to reach out if you need anything.
Cheers - Justin from Lucky Orange
hard to use and bad tracking
Thank you for your feedback, and we are sorry to hear you have been experiencing some frustration with the app. We’d really appreciate the opportunity to better understand what’s going on as this is not a typical experience shared by other merchants. At this time we are unable to locate your specific account or any previous support tickets. To help us investigate this issue further and find a solution, could you please email us at support@luckyorange.com with additional details about what you are experiencing so we can help provide a better experience moving forward.
We look forward to hearing from you and helping resolve this as soon as possible.
Regards - Will from Lucky Orange
Really love this app! The app is very useful if you wanna have an overview of customers behavior. The LIVE function is great to follow people!
Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website through our Live View can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Good
Thank you for your review! Visitor behavior really makes all the difference! Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Justin from Lucky Orange
Verry usfull app!
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Happy tracking!
Cheers - Jordan from Lucky Orange
It is great app
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
Thank you for your rating! Please let us know if we can assist with anything else!
Cheers - Jordan from Lucky Orange
If you want to get the numbers you need, to understand where to start tweaking to increase your conversion rate then you need this app
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Amazing app and its functions
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away!
Cheers - Justin from Lucky Orange
Great app. Lets me get in the head of the customer and make any changes instantly to improve my stores funnel. 10/10
Thanks for taking the time to leave us a review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Our team is just one email away!
Cheers - Jordan from Lucky Orange
Thanks for leaving us a rating! We love to earn your five star rating and hope to continue to impress you with our visitor behavior and insights! Thanks again for your rating, and we're here if you need anything!
very interesting and really helpful insights
Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
Application très conviviale et facile à utiliser. On peut suivre toutes nos statistiques et même en temps réel
Merci pour votre avis ! Analyser le comportement des visiteurs afin d'identifier les pistes d'amélioration pour votre boutique Shopify est essentiel à la croissance de votre entreprise. Merci encore pour votre avis et n'hésitez pas à nous contacter pour toute question !
À bientôt ! - Justin de Lucky Orange
awesome app, very helpful in improving website navigation.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Will from Lucky Orange
Fast and accurate, would recommend.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Justin from Lucky Orange
Thanks for leaving us a rating! We love to earn your five star rating and hope to continue to impress you with our visitor behavior and insights! Thanks again for your rating, and we're here if you need anything!
Cheers - Justin from Lucky Orange
Amazing
Thank you for your review! Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Application très complète qui permet d'avoir de la réelle data
Merci pour votre avis ! Rien de tel que de voir précisément ce que les gens vivent pour vous aider à améliorer votre expérience et générer plus de ventes et de clients satisfaits. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit !
À bientôt - Justin de Lucky Orange
Erg handig!
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
lovely
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Amazing for insights into behaviours on your site. The live view is Insane!
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Will from Lucky Orange
Love the user interface. Very friendly! The LIVE view and playbacks are phenomenal.
Thanks for taking the time to leave us a review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team is just one email away!
Cheers - Jordan from Lucky Orange
Love this app! Super easy to use and also really fast!
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again, and don’t hesitate to reach out if you need anything.
Cheers - Justin from Lucky Orange
Application exceptionnelle pour tracker le parcours client et voir leur comportement .
Merci pour votre avis ! Lucky Orange propose de nombreuses fonctionnalités qui vous permettent de voir du point de vue de vos clients comment ils interagissent avec votre boutique et de recueillir leurs précieux commentaires. Notre équipe est à un e-mail près !
À bientôt ! - Justin de Lucky Orange
Avery user friendly and easy to use app.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Our team is just one email away!
Cheers - Justin from Lucky Orange
Great app, love that all the necessary information is at my fingertips gives me insight into data collection and analytics
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Thanks for leaving us a rating! We love to earn your five star rating and hope to continue to impress you with our visitor behavior and insights! Thanks again for your rating, and we're here if you need anything!
Cheers - Jordan from Lucky Orange
VERY BAD SUPPORT.
They don't even try to solve the problems in their app !
Really, bad experience with them !
Their competitors are better !!
We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area of a website that we are not compatible with. Our developers took a look at your site and determined that you currently use a web component with a shadow root that our system is not currently able to pick up in session recordings.
Additionally, your refund has been issued, and we appreciate your patience.
If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.
Regards - Kelsey from Lucky Orange
Have been using this app for a week and it works great. Easy to navigate, straightforward and provides valuable insights. Recommended.
These are words we love to hear! It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Emilia from Lucky Orange
Very useful for getting valuable visitor insights
We appreciate your review and kind words! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Happy tracking!
Cheers - Jordan from Lucky Orange
good app
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange
Emilia was very helpful in sorting my account. Thanks!
Thank you for your kind words! We strive to provide all our customers with a great product and excellent support. Being able to see what visitors do and experience on your Shopify store can make all the difference in improving customer experience and increasing conversions. Thank you again for your review, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Amazing app verify useful for understand our customers behaviour/
Thank you for your review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out if we can help you in any way!
Cheers - Emilia from Lucky Orange
werkt goed jammer dat ze geen basic hebben gratis .
Bedankt voor uw beoordeling! We zijn blij dat u het leuk vindt om Lucky Orange te gebruiken. Wanneer u een kans krijgt, antwoord dan alstublieft op de laatste e-mail van ons team waarin u naar uw beoordeling verwijst. We zijn benieuwd naar uw feedback over het aanbieden van een gratis plan met meer basisfuncties. We kijken ernaar uit u binnenkort te horen en nogmaals bedankt voor uw beoordeling!
Groetjes - Jordan van Lucky Orange
Great app to use to point out potential problems on your site. Great experience
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Emilia from Lucky Orange
Like and good app
Thanks for leaving us a review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and we’re here if you have any questions. Happy tracking!
Cheers - Emilia from Lucky Orange
Must have. It really helps to track what customers really care about
Must-have’ is a phrase we love to hear from our users! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
I would hands down recommend the Lucky Orange app. Why?
Three reasons.
1) Stop the guesswork. You know where your users are browsing. Visuals bring the data alive. A potent combination when your trying to understand the weak points on your site.
2/ The dashboard is so user friendly that my daughter, with a little over six years of life experience could find her way around it. Don't know why your users are angry - one click on the discovery tab and you've got the answer. Simple.
3/ Customer service team are real humans - kind, polite (but not cheesy) they answer your question quickly - panicking about those gaps between user actions - drop them a message and they will answer.
4/ Lucky Orange - the name alone and icon is something else. Talk about elite branding.
On a serious note - genuinely think this software has helped me find out key info about my site. In a world full of data, you can get lost but luckily there's one orange giving your website the vitamin C it needs ️.
If anyone wants to check if I'm legit about this drop me an email and I will jump on a call to shout about them.
Wow! Thank you for taking the time to leave us such a thorough review! You’ve hit on so many key points, and we love that getting a front-row seat has brought you the insights you need to improve your website and grow your business. You shouldn’t need a PhD in data analytics to optimize your visitor experience, as your junior analyst— we mean your daughter—has so clearly demonstrated.
Guesswork always leads to dead ends and false assumptions, but Lucky Orange insights make it simple to see. And yes, we’re truly a 100% human-based team that’s available for all users, regardless of trial or plan tier—no bots here! Thanks again for your review and for sharing the Lucky Orange love! If you need anything, please don’t hesitate to let us know! Happy tracking!
Cheers - Emilia from Lucky Orange
Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app!
5 Stars!
We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking!
Cheers - Emilia from Lucky Orange
This is a great app, it really help me see where my customer visited and thier action
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I’d love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if my team or I can assist you in any way.
Cheers - Bradley from Lucky Orange