Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Free plan available. 7-day free trial.
Rating (4.6)
Reviews
787 reviews
37 reviews
Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
37 reviews
Edited June 23, 2016

It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.

General Soap Store
United States
Time spent using app: 5 months
April 18, 2016

Still figuring out how to use the app - but excellent customer service.

Lucky Iron Fish
Canada
Time spent using app: Over 1 year
March 25, 2016

I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave...

TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.

Big Frog Supply
United States
Time spent using app: Almost 3 years
June 7, 2015

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it!

Thanks!
Matt Ruggiero
www.pennyschoice.com

Penny's Choice
United States
Time spent using app: Almost 4 years
December 25, 2014

I must say being in Australia I have found the online help to be pathetic due to time zone related issues.
However Lucky Orange has saved me in that I am new to this game and still trying to figure things out.
Through information on recordings I have been able to identify issues that otherwise would not have been eg broken links when I updated my site.
I have also identified a trend of people jumping to one collection of my site and never appearing interested in buying from this collection - this enabled me to do detective work in a different area which has resolved significant issues with my online advertising - so Hopefully Lucky Orange will be paid for within a few months of this error being resolved!

Jean's Home and Family Store
Australia
Time spent using app: Almost 4 years
February 8, 2023

Sooo useful, it's recommended for all starters
it gives you a full monitoring that helps you in analyzing and detecting defects

Alifraa
Italy
August 3, 2017

It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.

Okie Dokie Co
Canada