Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

January 19, 2024

I had a great experience with Lucky Orange and now that I have been over the things I was not understanding with Justin Tomlinson, all seems great. I really suggest it to any shop owner wanting to understand the traffic in their stores, even if you are just starting.

The-Ski-Guru HOME
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied January 22, 2024

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Justin from Lucky Orange

April 26, 2024

Lucky Orange provides great tools to understand customer behavior! It's great to be able to watch website visitor recordings, to make sure everything is working properly on your website :)

Postique
United States
2 months using the app
Lucky Orange LLC replied April 29, 2024

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. It offers the safety net to catch any issues in real time, which is especially helpful when they're creating visitor pain points. Thanks for your review, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

April 25, 2024

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Fnac KSA
Saudi Arabia
About 2 months using the app
Lucky Orange LLC replied April 29, 2024

Thank you for your review! We love that we can offer a unique experience that unlocks new insights into your visitors and how they use your website. Heatmaps offer so much great visitor behavior data in one glance, and you can filter it down to get as granular as you need. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

March 26, 2024

Love this app! The heatmaps and replay are a game changer for my business. Heatmaps allow me to see areas which may be problematic and the replays are invaluable. Being able to see where my site might be missing info or needs to be tweaked. Cannot say enough good things about Lucky Orange!

Four Squared Finds
United States
7 days using the app
Lucky Orange LLC replied March 30, 2024

We love when our users describe as "game changer!" Lucky Orange gives you that first-hand look at what your visitors are doing on your site (and what’s stopping them from converting). Thank you for your review, and please reach out should you need anything!

Cheers - Justin from Lucky Orange

April 23, 2024

This App has been very useful to understand our customers behavior on our website. Analytics are very well detailed. It really helped us out to improve the CRO !

Franklin
France
21 days using the app
Lucky Orange LLC replied April 24, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your customer experience and conversion rate. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Justin from Lucky Orange

January 29, 2024

Lucky Orange Heat Map has given us the ability to see where people are executing on our site. We also bet the ability to see where people are dropping off. With this information we can change to adapt to users.

16BLKS
United States
3 months using the app
Lucky Orange LLC replied January 31, 2024

Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

April 4, 2024

A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!

Matrix Furniture
United Kingdom
6 days using the app
Lucky Orange LLC replied April 8, 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. You're right! It's very similar to a CCTV for your website! Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

March 18, 2024

Lucky Orange is proving super helpful with our website as we work on improving our conversion rate. Seeing where customers interact with the site and which elements do and don't work in invaluable.

Rumble Coffee
Australia
27 days using the app
Lucky Orange LLC replied March 20, 2024

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

February 29, 2024

Lucky orange has been a great addition to our site. An easy install and ready to use dashboards has allowed our lean team to take on this journey easily, efficiently and effectively. We're keen to see how this helps us improve our site experience and use across other sites.

BILLINI USA
United States
17 days using the app
Lucky Orange LLC replied March 1, 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. We strive to my Lucky Orange easy from the moment you install our app. Thanks again for your review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

February 11, 2024

This is by far the greatest tracking/heatmap/replay/analytics app that I have ever seen. I can't imagine doing e-commerce without this incredibly valuable tool, because it let's me see what my customers are experiencing in my web store, and I can quickly identify and fix errors, and improve customer experience.

Elly's Deco
Türkiye
About 2 months using the app
Lucky Orange LLC replied February 13, 2024

Thank you for such kind works! We love to hear when our users call Lucky Orange the "greatest tracking/heatmap/replay/analytics app" that they've ever seen! It's amazing how much easier it is to improve your Shopify store when you can see exactly what your visitors and customers do and experience. Thank you for your review and allowing us to be a part of your website's journey! We're here if you need anything!

Cheers - Emilia from Lucky Orange