Lucky Orange Heatmaps & Replay , 1,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Really valuable insights on user behaviour
I noticed I have huge numbers of Abandoned checkouts in my store, and I didn't understand what was the reason, Installed Lucky Orange app, and it helped me some of the reasons why my customer didnt complete their purchase. It was easy tweak, but without this app i wouldn't be able to figure it out. It has a lot of features that I didn't start utilizing yet, but so far it is super and highly recommended. Thanks
Thank you for the review and recommendation! We love to hear that Lucky Orange insights have helped you see why people weren’t checking out. There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!
Cheers - Justin from Lucky Orange
I am finding this App extremely useful and it is interesting to see what visitors are interested in viewing, and for how long they spend time viewing the various pages. I'm currently using the free version but will upgrade as I think the information achieved is invaluable.
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and please let us know if you need anything!
Cheers - Justin from Lucky Orange
Very useful app, worth the $10 a month to learn your audience insight and how the react to your site, I recommend!
We strive to meet our customers’ needs and help them improve their online experiences. $10 can go a long way when you have the right tools in place and we are more than happy to be able to help!
Cheers- Bradley from Lucky Orange
I love this app. It's cool being able to watch live recordings of what your customers did on your site. It helps you to see what they looked at and where they left. I saw a customer on my site, bail out at shipping time as she didn't want to pay a small amount for shipping. This information is interesting and helped me have confidence in my actual products plus I redesigned my navigation menu as I could see people were getting lost and stuck. It's cool when you leave it open on your desktop computer and you hear a doorbell sound that someone is on your shop looking around. That's really fun. Love using this app.
Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success! Let us know if there’s anything we can do to assist you further.
Cheers - Jordan from Lucky Orange
P.S. We love the doorbell sound too!
If you are thinking about adding this app, just do it! Trust me you will not be disappointed. My favorite feature is the live recordings. It is helpful to see what customers doing on my online store.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that accessing visitors in real-time with live view has helped you get a front row experience to how your customers use your website. Please don’t hesitate to reach out if we can be of service in any way!
Cheers - Jordan from Lucky Orange
Customer service is incredibly helpful. The app is very user friendly and incredibly useful for any store.
It is truly our pleasure to help our customers achieve their business goals. Love to hear you are having a beneficial experience using Lucky Orange!
Cheers- Justin from Lucky Orange
This is a must have app for your shopify store!!!
Love this app for what does, you can't beat it. The heat maps gives me enough data to determine which parts of my site gets the most attention. The data that is gathered can be used to get more sales. Thank you to the team at Lucky Orange!
This is by far my favourite app on Shopify so far!!! i have to type min 100 characters for some reason.....
Thank you for the five-star review! We're honored to be your favorite Shopify app. Don't hesitate to reach out if we can be of assistance in any way.
Cheers - Kelsey from Lucky Orange