Lucky Orange Heatmaps & Replay , 1,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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I wasn't expecting such a fast reply from Lucky orange as I emailed them to solve my problems since I couldn't add my tracking code to my store. To my surprise, they emailed me back within 5 minutes and the problem was then fixed. Awesome service and best customer observation app 5/5
Your success is extremely important and we are always happy to work with our customers quickly and efficiently. Don't hesitate to reach out should we be able to assist in any other way!
Cheers- Justin from Lucky Orange
Amazing features to get the most valuable insights!
Plus the customer service was impeccable! Jordan helped me to understand everything about the app!
Thank you so much for the review and feedback! Thrilled to hear that your demo call with Jordan was so helpful. Don't hesitate to reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
Great app and got so many insights on what my customers are doing! Everybody should use it for at least 1 month to check out how it all works. The longer you use it, the more insights you get.
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business whether you’re on Shopify or not. Don’t hesitate to reach out should I or my team be able to assist you in any way!
Cheers - Justin from Lucky Orange
Awesome but please improve chat with live viewer .It will really help a lot to look a website more professional
Lucky Orange is committed to constantly improving our product and live chat is absolutely an area of focus in 2020. Making your website look more professional is the first step in improving your conversions and we are happy we have been able to help!
Cheers- Bradley from Lucky Orange
Lucky Orange has really helped me pin point where I need to fix or optimize my store for a better customer experience. I know exactly where customers stop scrolling, or if they have any difficulties navigating through my store. I highly recommend this app for anyone looking to increase their conversions.
Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking!
Cheers - Justin from Lucky Orange
This is an insanely powerful tool if you can make sense of the data it gives you. Basically letting you look over the shoulder of anyone on your site.
Lucky orange is a good application in my online store, it serves me to debug the settings since with heat maps I can know if my users are doing the right thing or not.
We’re always here to help our customers be as successful as possible, both now and in the future. Love to hear that you’ve been able to get some much insight into what customers experience to help you debug your settings and ultimately drive more conversions. Don’t hesitate to reach out should you have any questions! Happy tracking!
Cheers - Kelsey from Lucky Orange
This is the best app to improve your conversion rate. You can track and know what your customers are looking from your store. Great app.
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and recommendation! I’m here if you have any questions.
Cheers - Justin from Lucky Orange
I just installed app, needed support and jason was very helpful. So far app is great, probably will update review after several weeks of experience
this app is the best it tells you where your shop needs help in and it haves many good tools that are helpful!!! and their customer's services are the best
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Kelsey from Lucky Orange