Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

February 27, 2023

Amazing features to get the most valuable insights!
Plus the customer service was impeccable! Jordan helped me to understand everything about the app!

shoplamarel
Switzerland
2 months using the app
Lucky Orange LLC replied March 1, 2023

Thank you so much for the review and feedback! Thrilled to hear that your demo call with Jordan was so helpful. Don't hesitate to reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

March 1, 2021

Great app and got so many insights on what my customers are doing! Everybody should use it for at least 1 month to check out how it all works. The longer you use it, the more insights you get.

Håndverden
Germany
2 months using the app
Lucky Orange LLC replied March 4, 2021

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business whether you’re on Shopify or not. Don’t hesitate to reach out should I or my team be able to assist you in any way!

Cheers - Justin from Lucky Orange

January 26, 2020

Awesome but please improve chat with live viewer .It will really help a lot to look a website more professional

commonbun.com
Canada
2 months using the app
Lucky Orange LLC replied January 27, 2020

Lucky Orange is committed to constantly improving our product and live chat is absolutely an area of focus in 2020. Making your website look more professional is the first step in improving your conversions and we are happy we have been able to help!

Cheers- Bradley from Lucky Orange

August 21, 2020

Lucky Orange has really helped me pin point where I need to fix or optimize my store for a better customer experience. I know exactly where customers stop scrolling, or if they have any difficulties navigating through my store. I highly recommend this app for anyone looking to increase their conversions.

Treatpen
United States
About 2 months using the app
Lucky Orange LLC replied August 26, 2020

Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking!

Cheers - Justin from Lucky Orange

January 31, 2019

This is an insanely powerful tool if you can make sense of the data it gives you. Basically letting you look over the shoulder of anyone on your site.

MyLFS.ca
Canada
About 2 months using the app
November 13, 2020

Lucky orange is a good application in my online store, it serves me to debug the settings since with heat maps I can know if my users are doing the right thing or not.

Tecno Prenda
Mexico
About 2 months using the app
Lucky Orange LLC replied November 13, 2020

We’re always here to help our customers be as successful as possible, both now and in the future. Love to hear that you’ve been able to get some much insight into what customers experience to help you debug your settings and ultimately drive more conversions. Don’t hesitate to reach out should you have any questions! Happy tracking!

Cheers - Kelsey from Lucky Orange

August 24, 2020

This is the best app to improve your conversion rate. You can track and know what your customers are looking from your store. Great app.

Tumbury
India
About 2 months using the app
Lucky Orange LLC replied August 26, 2020

Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and recommendation! I’m here if you have any questions.

Cheers - Justin from Lucky Orange

June 25, 2019

I just installed app, needed support and jason was very helpful. So far app is great, probably will update review after several weeks of experience

Preferred Bags
United States
About 2 months using the app
February 5, 2021

this app is the best it tells you where your shop needs help in and it haves many good tools that are helpful!!! and their customer's services are the best

make cycling easier
Ireland
About 2 months using the app
Lucky Orange LLC replied February 10, 2021

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Kelsey from Lucky Orange

September 27, 2022

This is a good reporting app I highly recommend. Customers Support is Great they help me though adding another Store to this App

trulynecklaces
United States
About 2 months using the app
Lucky Orange LLC replied September 28, 2022

Thank you for the five-star review! I'll pass your kind words along to the team! Please don't hesitate to reach out if there's anything else we can help you out with!

Cheers - Bradley from Lucky Orange