Lucky Orange Heatmaps & Replay , 1,158 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.
Refine
-
By rating
It costs $10/month and they charge you $39/month, It works fine but they charge you more for no reason(I only have 1,000 visits per month), I do not recommend it to anyone.
We are currently working with the merchant to resolve this right away as we do not even offer a $39 per month plan. It seems there may have been a misunderstanding on how billing works for Lucky Orange and we are helping to clarify that right now. Will make sure to update as soon as this is resolved.
Cheers- Bradley from Lucky Orange
Buggy as hell, even to register an account I needed several tries. I couldn't get it to work, every time i should set it up again!?
Thanks for your feedback, and we apologize for your experience. This certainly isn’t what we want any of our customers to experience. As I mentioned in my previous email, I would love to connect with you to get this issue resolved and learn more about the issue in general. Our team wants to hear more about the errors you’ve experienced to fix any isolated bugs that might have been missed during the testing process.
At your earliest convenience, please respond to my last email to schedule a time to hop on a quick screen share. We can also connect via WhatsApp, Microsoft Teams or Google Meets if that’s more convenient.
I look forward to speaking with you soon - Bradley from Lucky Orange