Lucky Orange’s website optimization tools can help you reduce cart abandonment this Black Friday and Cyber Monday season. Our heat maps, recordings and live chat tools can help you:

• See why customers leave without purchasing

• Offer shoppers discounts before they abandon their carts

• Discover if your highest-margin products are shown where shoppers see them

• Talk with customers on your site right now

With Lucky Orange, you get the features of 10 apps in one, starting at $10 a month.

VISITOR REPLAYS

Like a DVR for your store, session recordings show you where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.

LIVE VIEW

Don’t want to wait to see what holiday shoppers did on your store? Watch them live right now. If you see someone getting ready to abandon their cart, use live chat to help them find what they need or offer a discount.

DYNAMIC HEATMAPS

Wanna see what’s most popular on your store this BFCM? A heat map shows you where most visitors clicked, scrolled and moved. Scroll heatmaps show how far down the page visitors went before leaving and whether they got to your high-margin items or CTAs.

LIVE CHAT

Quickly respond to questions from people on your site now. Set triggers for a live chat to appear when customers have been on your site for a certain amount or time or if they visit a certain page, like your return policies.

POLLS

Figure out what holiday shoppers are thinking by creating a pop-up poll. Ask customers what’s keeping them from purchasing or if they’d prefer free ground shipping or paid two-day shipping.

SURVEYS

Get customer feedback on what people like best, ask NPS questions or use as a form to get customer emails. Use time-based triggers to engage shoppers at the right time with special offers or feedback requests.

FORM ANALYTICS

View a report of which form fields cause visitors to abandon your site or leave the form. See the form fields that took longest and which were repeated the most.

CONVERSION FUNNELS

View parts of your customer journey that have the most visitor drop off and highest cart abandonment. Drill into each step to watch a replay of visitor actions to find causes of cart abandonment.

ANALYTICS DASHBOARD

We know you don’t have time to waste logging into a bunch of apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the number of people on your store now, overall traffic count and traffic sources. Customize your view to see the analytics most important.

EMAIL REPORTS

We know the Black Friday Cyber Monday holiday shopping season is a busy one. Get daily email reports that tell you if your store traffic is up or down, which sources are driving the most traffic.