Name: Lucky Orange Heatmaps & Replay
Brand: Lucky Orange LLC
Rating: 4.6 (780 reviews)

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

July 8, 2014

Languages

English

Understand what visitors are doing on your store to help improve conversions & reduce abandonment.

Lucky Orange can help you understand why your store is getting traffic that doesn’t convert into sales. Our conversion rate optimization tools have been trusted by websites around the world to gain insight into what people are doing on their website. Lucky Orange includes heatmaps, visitor recordings, chat, announcements, surveys, form analytics, conversion funnels and more. These tools help you to improve website visitor engagement, enhance user experience and satisfaction and grow sales.

Lucky Orange can help you understand why your store is getting traffic that doesn’t convert into sales. Our conversion rate optimization tools have been trusted by websites around the world to gain insight into what people are doing on their website. Lucky Orange includes heatmaps, visitor recordings, chat, announcements, surveys, form analytics, conversion funnels and more. These tools help you to improve website visitor engagement, enhance user experience and satisfaction and grow sales. more

Recordings & Heatmaps show where people clicked & scrolled on your store
Using live chat & live view you can see people struggling & prevent abandonment
Surveys allow you to ask preferences, store experiences or new inventory ideas.
Conversion Funnels & Form Analytics shows which pages & fields are converting
Real-time, customizable dashboards allow you to surface meaningful insights

Pricing

7-day free trial

Free

500 Pageviews/month
Unlimited team members
30 day storage for heatmaps & recordings
365 day storage for surveys, chat logs & event

Launch

$9/month

1,000 Pageviews/month
Unlimited team members
30 day storage for heatmaps & recordings
365 day storage for surveys, chat logs & events

Build

$18/month

10,000 Pageviews/month
Unlimited team members
30 day storage for heatmaps & recordings
365 day storage for surveys, chat log & events

Grow

$35/month

40,000 Pageviews/month
Unlimited team members
60 day storage for heatmaps & recordings
365 day storage for surveys, chat log & events

Free

500 Pageviews/month
Unlimited team members
30 day storage for heatmaps & recordings
365 day storage for surveys, chat logs & event

Launch

$9/month

1,000 Pageviews/month
Unlimited team members
30 day storage for heatmaps & recordings
365 day storage for surveys, chat logs & events

Build

$18/month

10,000 Pageviews/month
Unlimited team members
30 day storage for heatmaps & recordings
365 day storage for surveys, chat log & events

Grow

$35/month

40,000 Pageviews/month
Unlimited team members
60 day storage for heatmaps & recordings
365 day storage for surveys, chat log & events

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

780 reviews

Overall rating

4.6

Counts per rating level

85% of ratings are 5 stars
665
5% of ratings are 4 stars
36
3% of ratings are 3 stars
20
1% of ratings are 2 stars
11
6% of ratings are 1 stars
48

January 28, 2023

Hi,

Faced problems installing it.
When installed this does not work well. Heatmap does not show up.

Waiting now for 10 days after my third ticket asking for support. Their answer is as follow:

Ceri replied Jan 18, 2:31pm
Hi there,

This is C***, developer at Lucky Orange.

I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed on this ticket and will be in touch as soon as possible with more information. We appreciate your patience and have a great day!

Thanks,
C***

Very poor support, waist of time and money.

islamitischekleding.nl

Netherlands

Time spent using app: About 2 months

January 25, 2023

perfect customer service! awesome!
justin was quik to respond and was super helpful!

Eat & Fit Israel

Israel

Time spent using app: About 1 month

January 19, 2023

I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.

jD Bath Co

United States

Time spent using app: About 1 month

Lucky Orange LLC replied January 20, 2023

Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to bradley@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange

All reviews