Lucky Orange Heatmaps & Replay
Featured images gallery
Highlights
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Based in United States
About this app
Launched
July 8, 2014
Languages
English
Categories
Customer analytics , Marketing analyticsWorks with
Checkout, HubSpot, Google Analytics, Zapier, OptimizelyGet visual analytics on what customers purchase, products they add to cart and checkout abandonment
Get more conversions and sales on your store by seeing what visitors ACTUALLY do. With the click of a button , you can view Session Recordings and live visitors on your site to uncover sources of cart abandonment and lost sales. Heatmaps show you what shoppers find most interesting on your site. Our pre-built Conversion Funnels show you where most visitors drop out of the purchase journey. Also we offer a variety of preloaded checkout events that are pivotal in understanding customer behavior.
- Recordings & Heatmaps - see what people find most interesting (and not)
- Surveys - why guess what your customers want when you can ask them yourself?
- Conversion Funnels - we pre-built them for you so you can see drop off fast
- Discovery - helps you answer pressing questions about your website visitors
- Checkout Analytics - View events for what people do on your checkout page
Pricing
7-day free trialFree
Free
- 100 sessions/month
- 30 day data storage
Launch
$19 / month
or $182.40/year and save 20%
- 500 sessions/month
- 30 day data storage
Build
$39 / month
or $374.40/year and save 20%
- 5,000 sessions/month
- 60 day data storage
Grow
$79 / month
or $758.40/year and save 20%
- 15,000 sessions/month
- 60 day data storage
Free
Free
- 100 sessions/month
- 30 day data storage
Launch
$19 / month
or $182.40/year and save 20%
- 500 sessions/month
- 30 day data storage
Build
$39 / month
or $374.40/year and save 20%
- 5,000 sessions/month
- 60 day data storage
Grow
$79 / month
or $758.40/year and save 20%
- 15,000 sessions/month
- 60 day data storage
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
1,147 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.
Thank you for your feedback. In researching your experience, we identified that your slow load experience was limited to filtering recordings in the Visitors section. If you have a larger number of session recordings or a longer date range such as 60 days, filtering can take up to 10-15 seconds, which may initially appear to be slow. Regarding the cart value, this is a known issue on Shopify’s end that we have previously reported to their team. This issue prevents visitors using an iPhone from showing a cart value, and we will provide an update when one is available from Shopify. Regarding your comment on pricing, we would be happy to talk to you and find a plan that meets your needs. To get the conversation started, simply reply to my last email. I look forward to hearing from you soon!
Best Regards - Kelsey from Lucky Orange
Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!
Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.
Cheers - Justin from Lucky Orange
It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.
Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon.
Best Regards - Kelsey from Lucky Orange
About this app
Launched
July 8, 2014
Languages
English
Categories
Customer analytics , Marketing analyticsWorks with
Checkout, HubSpot, Google Analytics, Zapier, OptimizelyBuilt by Lucky Orange LLC
About Lucky Orange LLC
4.7 average rating
10 years building apps for the Shopify App Store
8665 West 96th Street, suite 100, Overland Park, KS, 66212, US
Support
Send a message1 (913) 735-9032
support@luckyorange.com