Lucky Orange Heatmaps & Replay

Name: Lucky Orange Heatmaps & Replay
Brand: Lucky Orange LLC
Rating: 4.7 (1011 reviews)

Free plan available. 7-day free trial.

Rating (4.7)

Reviews

1,011

Developer

Lucky Orange LLC

Watch people navigate your website to increase conversions

Lucky Orange Dynamic Heatmaps provide an interactive overlay

Build announcements that get the right people's attention

See where people abandon their journey on your website

Deliver real time customer support and use collaboration tools

Organize key metrics and high-level trends that matter most

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

July 8, 2014

Languages

English

Get visual analytics on what customers purchase, products they add to cart and checkout abandonment

Get more conversions and sales on your store by seeing what visitors ACTUALLY do. With the click of a button , you can view Session Recordings and live visitors on your site to uncover sources of cart abandonment and lost sales. Heatmaps show you what shoppers find most interesting on your site. Our pre-built Conversion Funnels show you where most visitors drop out of the purchase journey. Also we offer a variety of preloaded checkout events that are pivotal in understanding customer behavior.

Recordings & Heatmaps - see what people find most interesting (and not)
Surveys - why guess what your customers want when you can ask them yourself?
Conversion Funnels - we pre-built them for you so you can see drop off fast
Optimizable Segments - watch sessions of frustrated or confused visitors & more
Checkout Analytics - View events for what people do on your checkout page

Pricing

7-day free trial

Free

100 sessions/month
30 day data storage

Launch

$19/month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39/month

or $374.40/year and save 20%

5,000 sessions/month
60 day data storage

Grow

$79/month

or $758.40/year and save 20%

15,000 sessions/month
60 day data storage

Free

100 sessions/month
30 day data storage

Launch

$19/month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39/month

or $374.40/year and save 20%

5,000 sessions/month
60 day data storage

Grow

$79/month

or $758.40/year and save 20%

15,000 sessions/month
60 day data storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,011 reviews

Overall rating

4.7

Counts per rating level

86% of ratings are 5 stars
868
5% of ratings are 4 stars
53
2% of ratings are 3 stars
21
2% of ratings are 2 stars
16
5% of ratings are 1 stars
53

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.

November 13, 2023

Excellent, esp customer support!

Studio by TCS

United Kingdom

Over 5 years using the app

Lucky Orange LLC replied November 17, 2023

Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.

Cheers - Emilia from Lucky Orange

Edited October 27, 2023

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't recommend this application.

Used By God

United States

About 3 years using the app

Lucky Orange LLC replied October 23, 2023

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’m glad our support team was able to work with you over email to gain a better understanding of the issue so we could get you logged into the correct account so you can view data again. I want to double check that everything is working from your side, so please reply to my last email to continue the conversation and make sure you’re all set moving forward. You can also call the number included in my email to connect via phone. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

October 25, 2023

Great tool to see real time data and customer interaction. Easy user interface. Definitely recommend.

Little Seedling

Australia

Over 2 years using the app

Lucky Orange LLC replied October 30, 2023

We appreciate your review and recommendation! ! It's fantastic to hear that you find Lucky Orange valuable for monitoring real-time data and customer interactions. Visitor behavior makes all of the difference! Thanks again for your review and recommendation, and please don't hesitate to reach out if you need any assistance.

Cheers - Emilia from Lucky Orange

All reviews