Watch people live on your site
Watch every mouse click, move and scroll in real time or watch recordings later. We record all visits - not a sample like some replay apps
Use heatmaps to see what’s hot
Answer the questions of what people are engaging with most on your site and whether they’re scrolling far enough to see your calls to action
Lower cart abandonment
Use live view to see visitor challenges then engage them with live chat. Use polls to offer special discounts to increase conversions
About Lucky Orange Heatmaps & Replay
Get 10 conversion rate optimization tools for the cost of 1 to help reduce cart abandonment and increase sales. Get started with Lucky Orange & scale up as your business grows with a Shopify Plus certified app. 1 click install.
Powerful ways to learn about your website visitors
SESSION RECORDINGS (REPLAY)
Watch people navigate your website to see what’s preventing them from converting. Recordings show where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.
Don’t want to wait to see what shoppers did on your store? Watch them live right now. See someone getting ready to abandon their cart? Use live chat to help them find what they need.
See everything a person does on your website organized in one view. Watch replays of your customers' visits, star key events and by traffic source or cart value. Before contacting customers you can also view their chat logs and previous interactions to understand their experiences.
Discover what visitors engage with most
Want to see the parts of your store that are most popular with visitors? A heat map shows where most people clicked, scrolled and moved. Scroll heatmaps show how far down the page people went before leaving and whether they got to your best products or CTAs. Unlike other apps, Lucky Orange’s dynamic heatmaps allow you to study visual engagement patterns including dynamic elements like popups, dropdowns and forms.
Offer shoppers discounts before they abandon their carts & gain feedback
Provide a discount or product update to all visitors or trigger announcements by behavior. Use announcements on a specific page or for targeted visitors like those coming from Instagram or Google. Increase your conversion rate by offering discounts and promotions.
Ask people about their product preferences, technical issues or new inventory ideas. Use time-based triggers to engage shoppers at the right time with surveys.
Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
Quickly see which pages are converting and which are causing visitors to abandon your site.
Talk with customers on your site
Build lasting relationships by helping people exactly when they need it with event- & time-based triggers.
Simplify website analytics on your store’s performance
Surface your most meaningful analytics through a customizable dashboard. Don’t waste time logging into multiple apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the # of people on your store now, traffic count and traffic sources.
See the app in action
Explore how the app works in an example store.View example store
Pricing 7-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Thousand Miles US
IF customer support was more efficient, and IF the app didn't break down so much - it would be a great app. Unfortunately, these two vital factors make it impossible to use the app efficiently.
This app is seriously brilliant! When I first stumbled upon this app I wasnt expecting results like this. I just wanted an app which would give me a better heatmap recording so I can track my customer activity better. What blowed me away is the fact that apart from the usual heatmap data Lucky Orange provided me with customer browsing activity in a video format! Which means when I open my Lucky Orange dashboard I get to see every single detail of the previous days customer activity. In fact I get to see a video recording of what the customer did, where he clicked/touched and how he scrolled. Its magic ! Its way better than heatmaps, because analyzing the video and seeing how fast the customer scrolls through your product page and by observing where he slows down we get a perfect idea of whether the customer is interested or not. And by assimilating that data we can further finetune our product page and wherby improve our conversation rate. In short, I have become a huge fan of Lucky Orange. The video recording feature is seriously brilliant!
Abracadabra! It may feel like magic, but those session recordings provide so much incredible insight into visitor behavior as you have seen. That combined with heatmaps, the dashboard and other Lucky Orange features give you a better picture of what your visitors are really doing and experiencing on your website. I’m so glad we’ve been able to impress you with our technology! Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Jordan M.
i use it and help me a lot to understand the customer. what the customer is facing the problem we can uderstand by live session.
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange