Lucky Orange Heatmaps & Replay

Name: Lucky Orange Heatmaps & Replay
Brand: Lucky Orange LLC
Rating: 4.7 (1147 reviews)

Free plan available. 7-day free trial.

Rating (4.7)

Reviews

1,147

Developer

Lucky Orange LLC

Watch people navigate your website to increase conversions

Lucky Orange Dynamic Heatmaps provide an interactive overlay

Build announcements that get the right people's attention

See where people abandon their journey on your website

Deliver real time customer support and use collaboration tools

Organize key metrics and high-level trends that matter most

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

July 8, 2014

Languages

English

Get visual analytics on what customers purchase, products they add to cart and checkout abandonment

Get more conversions and sales on your store by seeing what visitors ACTUALLY do. With the click of a button , you can view Session Recordings and live visitors on your site to uncover sources of cart abandonment and lost sales. Heatmaps show you what shoppers find most interesting on your site. Our pre-built Conversion Funnels show you where most visitors drop out of the purchase journey. Also we offer a variety of preloaded checkout events that are pivotal in understanding customer behavior.

Recordings & Heatmaps - see what people find most interesting (and not)
Surveys - why guess what your customers want when you can ask them yourself?
Conversion Funnels - we pre-built them for you so you can see drop off fast
Discovery - helps you answer pressing questions about your website visitors
Checkout Analytics - View events for what people do on your checkout page

Pricing

7-day free trial

Free

100 sessions/month
30 day data storage

Launch

$19 / month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39 / month

or $374.40/year and save 20%

5,000 sessions/month
60 day data storage

Grow

$79 / month

or $758.40/year and save 20%

15,000 sessions/month
60 day data storage

Free

100 sessions/month
30 day data storage

Launch

$19 / month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39 / month

or $374.40/year and save 20%

5,000 sessions/month
60 day data storage

Grow

$79 / month

or $758.40/year and save 20%

15,000 sessions/month
60 day data storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,147 reviews

Overall rating

4.7

Counts per rating level

85% of ratings are 5 stars
980
5% of ratings are 4 stars
62
2% of ratings are 3 stars
26
2% of ratings are 2 stars
18
5% of ratings are 1 stars
61

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.

April 4, 2024

Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.

theWatermelon

Netherlands

Lucky Orange LLC replied April 8, 2024

We love to exceed our users' expectations! It's great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

March 2, 2024

Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.

Reveka Rose

Canada

Over 7 years using the app

Lucky Orange LLC replied March 5, 2024

Thank you for your feedback. In researching your experience, we identified that your slow load experience was limited to filtering recordings in the Visitors section. If you have a larger number of session recordings or a longer date range such as 60 days, filtering can take up to 10-15 seconds, which may initially appear to be slow. Regarding the cart value, this is a known issue on Shopify’s end that we have previously reported to their team. This issue prevents visitors using an iPhone from showing a cart value, and we will provide an update when one is available from Shopify. Regarding your comment on pricing, we would be happy to talk to you and find a plan that meets your needs. To get the conversation started, simply reply to my last email. I look forward to hearing from you soon!

Best Regards - Kelsey from Lucky Orange

March 19, 2024

Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!

SugarMuses® MidnightMuses™

United States

Over 4 years using the app

Lucky Orange LLC replied March 20, 2024

Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.

Cheers - Justin from Lucky Orange

All reviews