Reviews (173)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...

Edited March 8, 2023

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up.

As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> ...

Crownned
United States
About 1 year using the app
ShipHero replied April 7, 2022

Hello!
Thank you for taking a moment to leave us such a positive review. And thank you for giving Bel a shout-out! We're so glad that ShipHero is already helping your brand ...

March 27, 2021

Early days but seems to run smoothly, great integrations and price and the team have been extremely helpful. Thanks to Bela, Marina and team for always answering my questions and having patience with me, they are super friendly and helpful.

Hair Cooki
Australia
About 1 year using the app
November 25, 2020

Just switched to ShipHero, and I am 100% loving it, the whole process is easy and there are no hidden fees, and I can't actually believe how fast they process the inbound orders and shipments. Thanks to Andrea, Mari, and Bela for all their help! Keep up the good work.

Shopiself
Mexico
About 1 year using the app
August 27, 2020

This app is miles better than using typical old software fulfillment’s centers have. Customer support is excellent which is the most important thing to me in the fulfillment process. A pleasure to work with and a vital part of our business

Wonder Dream
United States
About 1 year using the app
Edited December 14, 2022

Close to the worst out there. If you ship anything larger than a cubic foot, you are charged Dimensional Weight BUT ShipHero won't tell you what that cost is until after the items ships! There's no easy way to bill that cost to the customer, so customer-paid rates are unusable.

There is no real time shipping calculator at checkout and ShipHero only provides you a rate table for non-dimensional ...

GrowOya
United States
About 1 year using the app
ShipHero replied December 15, 2022

Hello Team GrowOya,
Thank you for your feedback. We appreciate your frustrations and our team is working with you to rectify the situation. The Client Support team has ...

September 1, 2020

Shiphero Fulfillment is what you'd expect and want from a modern fulfillment centre. They are software driven, problem solving, and customer serving. Their pricing is transparent and competitive, their reports thorough, and software outright just works. It works really well.

We joined their services when there was a spike in demand, and they needed to scale out of nowhere. They did an amazing job ...

Wooting Store NA
Netherlands
About 1 year using the app
Edited March 2, 2021

ShipHero is easy to use and affordable. They don't charge anything for services unless your products stay in their warehouse for over a month. The shipping fees are also flat and easy to understand and estimate the cost of product. Bel, Clara, Mario and Marina was helpful and they are ready to help the customers anytime. There is no waiting or queue like any other provider. Loved their service

LabradorYou
United States
About 1 year using the app
March 9, 2020

All-Around Top Notch Company!
Their customer service is not only quick, but it's also very personable. When I have questions or issues, they're answered typically within minutes and it's with the same few people that know and understand my business.
Their pricing for shipping and storage is not only REASONABLE, it's also very EASY to understand.
I am hardly in one place so having a company that's ...

uptightvoter
United States
12 months using the app
November 1, 2021

Eventhough I have not yet fulfilled an order with ShipHero, I already love working with them! Marina with Customer Service was absolutely amazing at helping me onboard, and held my hand through the entire process. She made me feel confident that ShipHero was the right choice for my fulfillment needs. Linking my marketplace stores to my Shiphero account was easy, and they recived my inventory at ...

NemyLu Giftware Inc US
United States
11 months using the app
ShipHero replied November 4, 2021

Thank you so much for your awesome review! We pride ourselves on having a strong team for onboarding and customer support, so we're very glad to hear this has been your ...

December 11, 2020

I can't say enough about ShipHero so far. This company really cares, and I'm so glad I found them. Marina, Julia, Danielle, Bel and Clara have been amazing. I really feel like my business is in great hands for fulfillment. Thank you to the whole team!

Snufflemart
Canada
11 months using the app