Reviews (172)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.

April 19, 2021

Incredible onboarding experience. We got personalized, hands-on support all the way through. Thanks for making it so seamless. Very excited about this partnership.

The Everything Sauce
United States
7 months using the app
March 15, 2020

Great app and even better customer team. I don't know if they want their names mentioned, so I won't, but we wouldn't be where we are without the shiphero team. Thanks!

MyRAKIT.com
United States
7 months using the app
August 27, 2020

Great customer service! It also helped me with faster and cheaper shipping! I would definitely recommend this app.

Lensonic
United States
6 months using the app
June 16, 2021

ShipHero is a good company to work with. They have helped me cut hours out of my day by doing our fulfillment orders. We even opened an east and west coast warehouse to cut down on shipping times for customers. The customer service team (especially Carina and Mario) are like an extension of our team. They are there every day to help smooth out the wrinkles of daily fulfilment. We are very satisfied with how ShipHero has allowed us to work on our business instead of working in our business. Sign them up!

Greenbush Natural Products
United States
6 months using the app
July 27, 2021

Mari & the onboarding team were fantastic. I thought this process would be difficult but was amazed at how simple everything was. Thanks to the ShipHero team for everything! Couldn't be happier.

Red Zone Draft Boards
Canada
6 months using the app
ShipHero replied August 19, 2021

Thank you Red Zone! We are so glad that the transition was a smooth one. We look forward to working with you and you are more than welcome!

Edited November 5, 2021

The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service!

iLuxx Store
United States
6 months using the app
ShipHero replied November 11, 2021

Hello iLuxx Store!
Thank you for taking the time to leave us a review! We appreciate it. And thanks for letting us know that Bel is awesome - we agree. We're so glad that your experience has been positive so far and we're looking forward to continuing to forge a strong partnership!

Edited July 5, 2021

After a year of dealing with FBA issues we decided to switch fulfillment centers and it has been awesome. They do a really good job with onboarding and making sure you are set up for success. Any issues that arise are addressed very quickly by actual people and their platform is easy to navigate.

incrEDIBLE eats inc
United States
6 months using the app
September 18, 2020

So far so good! We sent some inventory into ShipHero to try their fulfillment service out. We had some specific requirements for packaging that had to be worked out, but once they were worked out, everything has gone smoothly.

Clara is absolutely wonderful and gets right back to you right away to resolve any issues that may come up, and Andrea was great in getting us set up initially. Of course, the basics need to be covered with any fulfillment service, but the great service has made me more confident in handing over a key part of our customer experience.

We will be sending more and more inventory to ShipHero as our business increases!

One Bed
United States
6 months using the app
Edited July 23, 2021

First onboarding experience with Shiphero was great thanks to Belen.
She was really friendly, patient, helpful and polite.
The first person i spoke to wasn't great cos it seemed like she was always in a rush, barely had time to talk during google meets, and couldn't explain slowly or clearly.
So I recommend Belen who is awesome. price is ok too for USA shipping. App / site is also user friendly.

Ageless Beauty Global
Singapore
6 months using the app
December 21, 2021

Clara from Ship Hero is super helpful. She has been quick to respond and always walks me through exactly how to fix my issues.

SWTpants
United States
6 months using the app
ShipHero replied December 23, 2021

Hello SWTpants,
Thank you so much for giving Clara a shout-out and for giving ShipHero such a positive review! We really appreciate that! And we're so glad that Clara has been a rockstar. We agree - she's pretty great! Thanks again.