Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...
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I'm so happy we chose to partner with Shiphero for our fulfillment needs. They are always responsive and very quick to address any last minute requests or updates to orders. They have been fantastic!
Hi Tazzy Candy,
Thank you for your review and for letting us know that we're hitting our marks as your fulfillment partner. We strive to answer questions quickly and to be as ...
Ship Hero won my business on two things: 1. Simple flat rate pricing. 2. Great communication: pre-sales, onboarding, support.
Hello Golden Essential Foods!
Wow - thanks so much for the 5-star review! These two things you mentioned - simple flat rate pricing and great communication - are two of the ...
Charged $1,000 for a 'tech' fee even though we weren't using the service. And not willing to refund it
Hi Bold Shave Team,
We're truly sorry about the billing issue you've experienced – we understand your frustration. We'd like to investigate and ensure fair billing.
Please ...
ShipHero may have good intentions but it just can't keep up with number of customers it's taken on. As a result my orders go out 2-3 days late, and even that is only after I push them daily to get them out. My Amazon account has already been suspended once and is on its way to being suspended again. I'm now in the process of moving my stock out of ShipHero. If getting orders out on time is ...
Hello Good Aussie Stuff,
We appreciate that you’ve taken the time to leave a review regarding ShipHero. We have passed along your feedback to our Fulfillment Team, and we ...
There are some much better provider out there than Shiphero, so search elsewhere.
They were good at first...but after a few months it was a total disaster:
- Constant system bugs and errors
- Inventory not synched with Shopify, numbers are pretty much always off
- Massive shipping delays on holiday seasons with damaged reputation.
- Shipping costs going up continuously and without communicating ...
ShipHero is great! Very straightforward to connect with your shopify store and they have amazing customer service that is very responsive! I would highly recommend ShipHero!
The staff is prompt and helpful. I had a very pleasant onboarding experience with Marina. I think her professionalism & remarkable customer service abilities will take her very far. Looking forward to start shipping with ShipHero!
Using shiphero as a USA 3PL has been a great experience for the following reasons:
- easy to use dashboard, simple to schedule incoming inventory in a 100% self serve way
- A++ support, both in response speed and helpful attitude. Both Clara & Andrea having been a joy to interact with
- competitive pricing. Pretty much no fixed fees, you pay for what you ship. Great for lean opeations
- shipping ...
The fulfillment has been great, and they have great customer support that is always willing to help! They have honestly saved me so much time, and I love that the app is so easy to use. I can definitely say ShipHero has increased the quality of my business.
Hi guys i just want you to know that shiphero offers a real solution in fulfillment. They make all clear since the begining and they support you if you have any question. I want to thank to Andrea and Russel of shiphero they have been so pleasent and dedicated to the work.
I really recommend ShipHero their app is so nice and ux friendly, all processes are very clear and support is very helpfull.