Mailchimp Forms , 1,485 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features, including pop-ups, email sign-ups, and social media links. It's praised for its ease of use, even for those with limited technical skills, and its ability to manage email chains and grow email lists. Merchants also commend the app's high customizability, seamless Shopify integration, and responsive customer service. The reporting feature, providing insights into email open and click-through rates, is also highly valued.

July 23, 2019

Great app but my landing page isn't optimized for mobile phones and it's impacting conversions. I've sent a help request but haven't heard back yet.

5 months using the app
Mailmunch replied July 26, 2019

Extremely sorry for the inconvenience and the delayed response. Can you please check your inbox for our reply for more on the issue you are facing?

Edited July 23, 2019

failed all day to get this to work on shopify.Easy popup build but getting it to work on shopify meh.

4 months using the app
Mailmunch replied July 26, 2019

Extremely sorry for the inconvenience. Can you please create a support ticket with us so we can have this issue sorted for you? You can create a ticket by clicking on the Help button in the bottom right corner of your MailMunch account screen.

August 16, 2019

i like this app however i'm paying for premium and don't seem to have access to anything still. I also can't send emails for some reason

Jay's Boutique and Buddies
3 months using the app
Mailmunch replied August 17, 2019

A reply was sent for the support request you sent in earlier. Can you please confirm if this issue has been resolved?

Edited March 5, 2020

Very confusing, features don't seem to work, have had to install it multiple times... what else is there to say...
I wish it would just be simpler and have more videos explaining everything properly, in depth

Lovers Gems
United Kingdom
About 1 month using the app
Mailmunch replied March 6, 2020

Extremely sorry for the inconvenience. Would it be possible for you to create a support ticket by clicking on the Help button in the bottom right corner of your MailMunch account so we can investigate the issue you are facing and have it resolved for you.

June 27, 2018

Not very happy. Debated whether it was better to have last name on pop up or make it easier without. First I put it on, then I took it off. It deleted that field from my mailing list itself - deleting all the previous data! So beware - working on your popup form actually modifies the list not just the form and field matching. I stupidly had this popup adding to an established list, so I lost a lot of old data. Be careful! This is not clear at all.

Vickie Hallmark Studio
United States
4 months using the app
April 29, 2019

does not communicate with shopify store well. I pay for it every month but only get one template to choose from but it is the worst one. would rather have tried a different email.

United States
2 months using the app
September 28, 2019

im just starting to use ths ap so far im confused.But i will make sure to give a proper review soon as i find my way around this app and i know if it works or not for me.

Loyal Leo
About 1 month using the app
Mailmunch replied October 8, 2019

Hi Loyal Leo, Just checking in to see if you are satisfied with your MailMunch experience and if you would require any assistance from us.

September 25, 2018

Seems like an easy and cool app. But it just doesn´t work or activate. Tried different computers but the pop up just doesnt pop up :(

2 months using the app
December 11, 2018

Bonjour Pour moi bien trop compliqué à configurer .Rien n'est simple .Et pour moi qui démarre dans le drop shipping c'est incompréhensible.Il faut avoir une solide expérience pour installer Mailchimp

Idées folles
About 1 month using the app
January 22, 2021

This app feels like a prototype. It gets the job done if you spend the time poking around yourself, but any videos I could find to understand the service better and get tutorials are very short and not informative. If there are better resources to get an introduction to the app they aren't made obvious. I spent time setting-up my template and fonts, but the fonts are changed when they go through mobile, not in line with my brand and not showcasing how I would like my first introduction to customers to be. Very much on the fence if I'll be willing to pay for Mailmunch monthly for the additional features if the foundation ones are very flat and not user friendly.

Combinist Goods
3 days using the app
Mailmunch replied January 27, 2021

Hi Combinist Goods, We apologize for any inconvenience you had to face. We have a complete knowledge base available on "" along with the link to our Youtube page with Video Tutorials and live chat support to help our users with any issue they might be facing.