Reviews (538)

Overall rating
3.2
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
March 29, 2019

Not had the app a long time but it seems to be doing what I needed it to do. Glad I found a alternative to Shopify’s integration app now that it will be pulled from their App Store.
I like a lot of things better than Shopify’s Mailchimp app.

InTouch Basics
United States
4 months using the app
August 16, 2019

Excellent thanks. I really like that app it's very useful and I suggest you to install it for your shopify store too.

5Gaming - Best Gaming Online shopping
Albania
4 months using the app
May 19, 2022

rubbish, my account just finished topping up, i contacted them at least 6-7 times, no one got back to me, helped me out, they charged me $124 and disappeared, i can provide a screenshot of my email, i promise It's true, plus, Mailchimp is expensive these days and the experience is getting worse, I definitely don't recommend it! ! ! !

charmnook
China
4 months using the app
Mailchimp replied May 19, 2022

Thank you for your review. We've reached out to you via email to provide a way for you to get some help with your account and billing.

August 6, 2023

I like it hope to see what email sent and the next few days shippedit2@gmail.com also how many emails will be sent daily

Shipped It
United States
4 months using the app
September 30, 2023

Concerté cita telefónica para que me explicaran como funcionaba y como no hablo inglés me colgaron y no volví a saber de ellos.
He desinstalado la aplicación y me siguen cobrando.

Mi Maleta y Tú
Spain
About 2 months using the app
Edited April 2, 2019

This App works perfectly! I strongly recommend it!!
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Struendos
Panama
4 months using the app
May 19, 2019

I was worried when I learned MailChimp will not be available again on Shopify before a friend recommended ShopSync to me, it is just amazing and all I can say is THANK YOU ShopSync.

TechCaban
Nigeria
4 months using the app
Edited March 8, 2021

Useless! Unsubscribes returning customers if they do not re-tick the checkbox in checkout. Only good thing is that I caught it so I can delete this app! Terrible to create an app that removes your best customers.

AlmaKnit
Denmark
4 months using the app
Mailchimp replied March 9, 2021

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.

Here's why you are having the previous subscribers moved to unsubscribed (or transactional).

1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.

The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.

Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.

We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.

April 19, 2021

Amazing integration app. I highly recommend this app for anyone looking to integrate their store to any platform.

Chic Trophy
United States
4 months using the app
August 1, 2019

Won't even sync to my mailchimp account, just kicks me back to the shopsync settings when trying to login to mailchimp to connect!!!!! :(

WatchFoxx
United Kingdom
4 months using the app