Reviews (560)

Overall rating
3.3
Counts per rating level
  • 56% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 23% of ratings are 1 stars
March 27, 2020

10/10. I needed this o synch to mailchimp and does exactly that. simple and easy. No complaints. Get it

ParadimeCoins
United States
About 2 months using the app
Edited September 14, 2020

We strongly don't recommend this app. It pushed through some sort of update that axed half our list for no reason. Our subscribed customers were all suddenly unsubscribed and now we are in a mess trying to fix. Such a waste of time and frustrating.

Native State Foods
United States
11 months using the app
Intuit Mailchimp replied September 15, 2020

Hi there, thank you for the feedback. We saw your review and it sounds like on sync there was a merging of data from Shopify to Mailchimp that unsubscribed those customers. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the audience that is connected. For example, if someone has opted out of an audience in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.

We're happy to do an audit with you on any customer that you'd like. Don't hesitate to contact us at support@shopsync.io.

Edited May 12, 2020

I have mostly enjoyed using this app and it is very helpful to be able to keep using Mailchimp. However this app has one huge flaw. I have learned after a year of using it, that it unsubscribes your most engaged followers and purchasers when they purchase from your store. That is unless they re-tick your receive emails button.

Why would a customer who knows they receive your emails sign up again? I wouldn't do that...we all want smaller inboxes these days and so you would not do it. We use Mailchimp so our customers will have used a double opt in at sign up and they also have an unsubscribe button with each marketing email they receive. I think we cover the issue correctly, so it seems that this is over zealous interpretation of the situation.

So as it stands I may lose the ability to contact customers who have previously signed up for our emails because of this system. I have seen other comments on this topic in the reviews.

Please help Shopsync, thank you as your app is moslty great but this is really affecting our ability to communicate with regular purchasers and it takes way less money and time and effort to covert someone who has previously purchased from us. We are advised to concentrate on selling to existing customers as well as new ones. Thank you so much!

Winternational.co.uk
United Kingdom
Over 2 years using the app
Intuit Mailchimp replied May 11, 2020

Hi there, thank you for the feedback. The problem here is more complicated than it seems with repeat customers. When Shopify sends the order to us via their API, we can only see their marketing status at the time of the most recent checkout. We have to take that as "the truth" at that moment and apply logic to the submission into Mailchimp.

We would hope that repeat customers would always want to remain opted in, but obviously, that's not realistic. For example, maybe a customer signs up for a promo and decides on their next checkout, they no longer want to be on your list. Unfortunately, there's no great way for us to know what the customer's intentions are other than taking what Shopify gives us at that time.

The happy medium in this situation is to mark them as Transactional in Mailchimp if they do not opt-in at checkout the next time around. That way, you can still trigger abandoned carts, order updates, etc. We made this update in December of last year. You can see version v1.1.4 rolled out on the 20th that now works in the manner described on our changelog: https://shopsync.io/changelog.

If it's permitted in your country, you could consider pre-selecting the opt-in box. You would need to check with your local regulatory agencies to see if that's something that is allowed.

February 27, 2020

I really liked the app esp as I was able to access all my photos from my website for my newletter. However, I had so many fake emails coming in, all through ShopSync that I ended up having to upgrade my Mailchimp account to keep up with more email subscribers. Until I realized that these were all fake emails. I had to start all over again with my audiences, what a mess!

Thank You India
Canada
10 months using the app
Intuit Mailchimp replied March 5, 2020

Hi there, thanks for reaching out. With the scenario, you’re describing it seems to be outside the functionality of ShopSync, and it would be best suited for the support team at Mailchimp to review. I'm sorry to pass you off, but we don't really have control over how spam accounts land in your list, we just send data from a Shopify checkout to Mailchimp for processing.

Mailchimp would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.

Edited December 10, 2021

I've been using MailChimp and the ShopSync app which MailChimp now bought. Having problems with high abuse complaints, although I have no idea how that is possible since we are a small company that follows all the strict guidelines. Then for some reason customers are not syncing correctly. People who have unsubscribed can't resubscribe. It's a mess. However, the customer service is helpful if you have a paid plan and they are helping me sort it out, which is nice to know they are reliable in that sense.

GNL Footwear
Switzerland
Over 2 years using the app
August 3, 2019

I had some trouble getting ShopSync to connect with my store at first. I decided to give up & try again the next day. It worked perfect the second time I tried. I was using the same tablet, internet connection, etc both times, so I'm guessing it was just a glitch or something the first time. Once I got it connected with my store & mail chimp, I was able to quickly & easily export my mailing list from Shopify to Mail Chimp. This is the perfect way to be able to continue using Mail Chimp with Shopify, & I'm so grateful to have this app.

LoveLee Bath & Wax
United States
Over 2 years using the app
May 17, 2019

So far so good. Easy to install and sync up with MailChimp! I emailed with a question and they got back to me within a couple of hours.

BetterWall
United States
About 2 months using the app
July 23, 2021

You totally broke my list. Subscribers are now switched to transactional only. You only brought over a small fraction of my order data. You archived a dozen automations, that I now have to recreate. MailChimp is telling me that I have to manually re-subscribe those subscribers, even though I took a backup. I guess you get what you pay for. This is beyond frustrating.

the geeky bobbin
Canada
10 months using the app
September 11, 2019

The app was very simple to use with very clear instructions. The integration works perfectly well. Very happy with the support team, fast and detailed replies! Highly recommend

Kypwell
Cyprus
About 2 months using the app
December 11, 2021

Received an email saying "Your automations and data syncing will continue uninterrupted with the Mailchimp for Shopify integration", but when I checked today, the syncing had stopped at some point and as a result, people who had subscribed to my newsletter recently (Including Black Friday deals) had not received their newsletters. Disappointing to say the least.

Maarit Hänninen
Netherlands
Over 2 years using the app
Intuit Mailchimp replied December 13, 2021

Hi there, thanks for your feedback. We saw your review and we wanted to try to clarify the scenario you're experiencing. When the sync is initiated any subscriber at checkout will still receive an automation business as usual. Also, the sync was initiated on 12/11, and was completed in under 2 hours.

We'd like to troubleshoot further if you're missing a subscriber in your Mailchimp Audience. We'll be happy to investigate with you to see why any customer didn't receive an Automation. Can you drop us a note at mc4shopifysupport@mailchimp.com?