Reviews (556)

Overall rating
3.3
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
January 19, 2021

Couldn't figure out why I got unsubscribed from my own email list until I found the reviews. This app unsubscribed people who placed orders, meaning our most valuable subscribers.

BloomingBulb
United States
About 1 year using the app
Intuit Mailchimp replied January 20, 2021

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.

Here's why you are having the previous subscribers moved to unsubscribed (or transactional).

1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.

The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.

Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.

We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.

May 21, 2022

Just started my website, gocrossbow.com so my email list is small and I'm able to use the free feature for now. Easy to use and design with my own text and photos.

Go Crossbow
United States
2 months using the app
Edited May 7, 2019

Useful solution now that Shopify and Mailchimp are parting ways. The app integrates perfectly the 2 services.

NEPTUNIA
Brazil
2 months using the app
May 9, 2019

Works well. Follow Blissful Maternity's instructions and you'll be fine. (sort by most helpful reviews)

Thanks to Shopsync support also. They emailed me back promptly with one question I had regarding the process.

Saint Belford
Australia
2 months using the app
July 15, 2019

I used it to connect my mail chimp account and worked good. I been using it for three weeks, so there might be some features that I havent try at this time

Ana Buendia
United States
Almost 3 years using the app
May 12, 2019

Unreliable app, unfortunately. Contacts are added to my Shopify Newsletter Subscribers but aren't always synced with the Mailchimp list. I am constantly finding missing contacts... very annoying especially for automated e-mail. Have to force resend most of the time.

Water💧Battles
Switzerland
12 months using the app
Intuit Mailchimp replied May 12, 2019

Hi there, we're sorry you're having that problem but we want to try to resolve.

Are the contacts not feeding over with using a newsletter form or at checkout? If it's not pushing over using the embedded (newsletter) form on your site, please visit this support article for more information: https://support.shopsync.io/common-issues/newsletter-form-subscribers-not-sending-to-mailchimp

If it's not pushing over at checkout, it's possible the Mailchimp API rejected the address for various reasons, and we'd like to validate a few things on our end. Would you mind confirming your store URL and a customer email or two with their order ID's that opted in? You can reach out to us at support@shopsync.io. We look forward to helping you resolve the issue.

July 26, 2021

It was unfortunate that our issue was not resolved, the CS team was very responsive and supportive.

クスミティー 公式オンラインブティック
Japan
Over 2 years using the app
Edited August 5, 2021

We couldn't get custom orders synced into Mailchimp from shopify. But the team was very helpful and fixed this going forward. Also, we had 4 of our active automation campaigns archived by the Shopsync api. But again, this was fixed and shouldn't happen in future. The products usually sync like a charm, as do contacts. Orders now are syncing without any issues too. Thank you

PHOTOPORTRAYAL
United Kingdom
Over 2 years using the app
Intuit Mailchimp replied July 26, 2021

Hi there, we saw your review and wanted to respond. Your store shows that it completed syncing and is processing data in real-time. It's possible there was some Shopify API rate limiting or queues that were waiting to process at the time the review was written; that's not totally unusual with how large the Shopify ecosystem is and how much data we're processing for our users.

In regards to the automations being archived, this is done so past customers do not receive emails. For example, let's say you have a "welcome automation" in Mailchimp running. When ShopSync is installed, it syncs all your customer/orders/products from when your store first came online. Because Mailchimp sees these past users as "new customers" it would send an email to customers from the very first one to the most recent. By archiving, it prevents these emails from going out to users who really don't need to receive an email.

Lastly, you can always get in touch with us at support@shopsync.io if you have questions. We're around Monday-Friday and typical response times are less than 1 business day.

March 27, 2020

10/10. I needed this o synch to mailchimp and does exactly that. simple and easy. No complaints. Get it

ParadimeCoins
United States
About 2 months using the app
Edited May 12, 2020

I have mostly enjoyed using this app and it is very helpful to be able to keep using Mailchimp. However this app has one huge flaw. I have learned after a year of using it, that it unsubscribes your most engaged followers and purchasers when they purchase from your store. That is unless they re-tick your receive emails button.

Why would a customer who knows they receive your emails sign up again? I wouldn't do that...we all want smaller inboxes these days and so you would not do it. We use Mailchimp so our customers will have used a double opt in at sign up and they also have an unsubscribe button with each marketing email they receive. I think we cover the issue correctly, so it seems that this is over zealous interpretation of the situation.

So as it stands I may lose the ability to contact customers who have previously signed up for our emails because of this system. I have seen other comments on this topic in the reviews.

Please help Shopsync, thank you as your app is moslty great but this is really affecting our ability to communicate with regular purchasers and it takes way less money and time and effort to covert someone who has previously purchased from us. We are advised to concentrate on selling to existing customers as well as new ones. Thank you so much!

Winternational.co.uk
United Kingdom
Over 2 years using the app
Intuit Mailchimp replied May 11, 2020

Hi there, thank you for the feedback. The problem here is more complicated than it seems with repeat customers. When Shopify sends the order to us via their API, we can only see their marketing status at the time of the most recent checkout. We have to take that as "the truth" at that moment and apply logic to the submission into Mailchimp.

We would hope that repeat customers would always want to remain opted in, but obviously, that's not realistic. For example, maybe a customer signs up for a promo and decides on their next checkout, they no longer want to be on your list. Unfortunately, there's no great way for us to know what the customer's intentions are other than taking what Shopify gives us at that time.

The happy medium in this situation is to mark them as Transactional in Mailchimp if they do not opt-in at checkout the next time around. That way, you can still trigger abandoned carts, order updates, etc. We made this update in December of last year. You can see version v1.1.4 rolled out on the 20th that now works in the manner described on our changelog: https://shopsync.io/changelog.

If it's permitted in your country, you could consider pre-selecting the opt-in box. You would need to check with your local regulatory agencies to see if that's something that is allowed.