Mailchimp: Email & SMS , 534 reviews
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I really liked the app esp as I was able to access all my photos from my website for my newletter. However, I had so many fake emails coming in, all through ShopSync that I ended up having to upgrade my Mailchimp account to keep up with more email subscribers. Until I realized that these were all fake emails. I had to start all over again with my audiences, what a mess!
Hi there, thanks for reaching out. With the scenario, you’re describing it seems to be outside the functionality of ShopSync, and it would be best suited for the support team at Mailchimp to review. I'm sorry to pass you off, but we don't really have control over how spam accounts land in your list, we just send data from a Shopify checkout to Mailchimp for processing.
Mailchimp would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.
Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.
The app was very simple to use with very clear instructions. The integration works perfectly well. Very happy with the support team, fast and detailed replies! Highly recommend
We were forced to migrate from the native MC integration like everyone else. Good for a free tool and that has to be appreciated. Still, migration led to a lot of unwanted emails being triggered. They cover this in their documentation and provide a way to probably avoid this, but in the end, it did not work for us. The cause being a MailChimp bug I hope this will be resolved soon as we currently have to put many extra hours to check on campaigns.
Hi there, we saw your review and wanted to get in touch to clarify the comments around the migration process and unwanted emails going out.
We're sorry if you had that happen, but we've tried to make it clear on what to expect before installation. The issues around triggering welcome emails is a confirmed Mailchimp bug with internal timestamps that we do not have control over. It is not a result of anything we've engineered incorrectly in the ShopSync app.
We hope you enjoy using ShopSync, please let us know if you need additional help. We can be reached anytime at support@shopsync.io.
It syncs with all other apps and I don't miss subscribers anymore. It subs with MailChimp, Shopify, privy, etc.
I've used this app since the old Shopify Mailchimp App was discontinued. Everything has worked ok until I discovered that the synch process is 2 way, with new subscribers on Mailchimp being added to Shopify as draft customers. This is ok but if you capture address fields in Mailchimp forms, this data vanishes in Mailchimp after data synching with Shopify. So any lead generation I want to do via Mailchimp becomes very complex and I have to turn off ShopSync so that address fields remain stored in Mailchimp. Would hope the devs look into this issue because it's not ideal. Aside from our very techinical issue, we really can't do without this app.
Received an email saying "Your automations and data syncing will continue uninterrupted with the Mailchimp for Shopify integration", but when I checked today, the syncing had stopped at some point and as a result, people who had subscribed to my newsletter recently (Including Black Friday deals) had not received their newsletters. Disappointing to say the least.
Hi there, thanks for your feedback. We saw your review and we wanted to try to clarify the scenario you're experiencing. When the sync is initiated any subscriber at checkout will still receive an automation business as usual. Also, the sync was initiated on 12/11, and was completed in under 2 hours.
We'd like to troubleshoot further if you're missing a subscriber in your Mailchimp Audience. We'll be happy to investigate with you to see why any customer didn't receive an Automation. Can you drop us a note at mc4shopifysupport@mailchimp.com?
You totally broke my list. Subscribers are now switched to transactional only. You only brought over a small fraction of my order data. You archived a dozen automations, that I now have to recreate. MailChimp is telling me that I have to manually re-subscribe those subscribers, even though I took a backup. I guess you get what you pay for. This is beyond frustrating.
The synchronisation was very good. You can also directly create a pop up. Now it's waiting what I can do in the futur with this app. But a good beginning is a quick win
Amazing app. Never ever faced any problem, I strongly recommend it, also recommend using Mailchimp cause for some reason, it is still the best performer. thank you shop sync team.
If you can get this app to work, great, If you can't you are out of luck. Support is TERRIBLE. You will have to wait days to get automated responses
Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes.
Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data.
If you have any more questions, don't hesitate to reach back out to our support team.