Overall rating
3.3
Counts per rating level
  • 49% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 35% of ratings are 1 stars
October 7, 2020

As others have noted, this integration NO LONGER WORKS. It appears to have stopped functioning in September, as that's when my automated form stopped collecting/sending emails. Pop ups and purchase triggers no longer work. When support was contacted, the "fix" offered was to sign up for a different third party app to handle the triggers instead. This is basic functionality that needs to be fixed ASAP. I guess I'm getting what I paid for since my list is small enough I'm only on the free plan. This broken functionality isn't going to help me grow my email list for a paid plan though!

Late Blooming Watercolors
United States
4 months using the app
MailerLite replied October 16, 2020

Hello,

Really sorry for the inconvenience you have experienced.

I can see you've been in touch with our customer support team regarding the issues since you wrote the review. Could you please follow-up with the team in case you are still having problems with the automation trigger?

Appreciate the patience.
Thank you!

Edited April 8, 2021

Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.

Erectimus
Australia
10 days using the app
MailerLite replied April 15, 2021

Hi there! Sorry to hear you didn't have the best experience with us. I would love to figure this out with you a bit further - could you email us to feeback@mailerlite.com? I can have a further look into this with you.

- Lay

July 4, 2020

The app looks GREAT! The customer support is AWFUL! Countless emails sent without an answer. And to get an approved site, I'm STILL WAITING, The CUSTOMER SUPPORT......

FranLamothe
Canada
3 months using the app
MailerLite replied July 13, 2020

Thank you for the feedback. I'm glad to hear you like our app!
It seems that our Customer Support team has replied to your questions. However, if you have any other questions or if something remained unclear, please contact again our support team which will be more than happy to help you.

Best,

Irene

June 12, 2019

Ran pretty great until they disapproved us for no good reason. Didn't even want to try to work things out. USELESS.

Combat Tread
United States
9 days using the app
MailerLite replied June 14, 2019

Hello!

We have just approved your account and you can use it as per usual. Sorry for any inconvenience this may have caused.

If you have any questions, you can always reach us via info@mailerlite.com

Thank you!

March 20, 2019

Complete scam and waste of time.
They never mention upfront how convoluted their policies are. Need approval to send 1000+ emails. Need to inform them where and how you got the emails in your existing database. On top of that, email list import is terribly slow.
Even if you end up being approved, be prepared to be blocked that after the you send out of the initial batch of the emails.
We paid for a month, used them once to send out emails - they blocked the account because they didn't like the email database (which initially had been approved...). They REFUSED to issue a refund.
So far the worst app found in the Shopify app store.
Using this app for free might be ok, but don't anticipate any of the promised services to work in the paid plans!

www.x-wear.com
United States
8 days using the app
MailerLite replied March 21, 2019

Hi,

Unfortunately, your account breached our Anti-Spam policy and hit allowed threshold for bounce rate and spam complaints, because of that it had to be closed.

We work hard to ensure the best possible deliverability for our customers.

January 28, 2020

I had added and deleted a few email apps because I am NOT tech savvy at all and they were just too complex. Found where this app was recommended for simple set-up so decided to give it a go. I took it slowly, had two tabs open (for embedded and pop-up form) so that my opt-in and thank you info would look the same no matter which form my visitor uses. I customized them, added some stuff to make the email and thank you more interesting, and then added the HTML code to the theme code. It looks great, and more importantly, it works! I'm so proud of myself!!

Unquiet Dreams
United States
4 days using the app
MailerLite replied January 29, 2020

Hey,

Thanks a lot for your feedback! We are very happy you've had success setting up the forms, keep it up!

If you will need any help, you can always contact us - support@mailerlite.com

March 14, 2020

Bad support, doesn't sync properly with Shopify. I tried to contact them to have it fixed. but they didn't even answer most of my calls.
The good part is that it has a good interface and the you can design nice emails with it.

Baggio Café
Brazil
2 months using the app
MailerLite replied March 16, 2020

Hello,

I am really sorry for the inconvenience you've experienced.
As these technical issues differ from one shop to another, it requires some time to investigate the possible problem. We are looking into your case and doing everything to solve it as soon as possible.

Thank you!

January 24, 2020

Don't go for them! Just don't! The app is really good, I love it, BUT the customer support is AWFUL! Countless emails sent without an answer. And to get an approved site is like a raffle, in spite you might be perfect! AWFUL CUSTOMER SUPPORT and you've already lost a cliente

PetsAllAround
Portugal
5 days using the app
MailerLite replied January 27, 2020

Hello!

Sorry for any inconvenience caused.

It seems that you have created 5 accounts with MailerLite and one of them is approved and you can use it (we allow 1 account per organization). If you are having trouble accessing the account, please contact support@mailerlite.com and we will gladly help you out.

Thank you!

September 22, 2020

Easy to set up autmation and custimize templates. However weeks in to the service none of my autmations work, they have "bugs" that are still being fixed. I didn't realize they weren't working until customers I knew took actions that were supposed to trigger these and then I realized it wasn't working. Paid for an add to direct ppl to sign up for the newsletter and couldn't understand why the visits were so high and the sign up was zero. Lord knows how many newsletter sign up I missed.

BYSALWAYS
United States
26 days using the app
MailerLite replied September 23, 2020

Hello,

We are really sorry for the inconvenience you have experienced.

We are aware of the issue, it has been already escalated and being worked on, to fix it as soon as possible.

Thank you for your patience.

Edited October 5, 2019

They just get your subscribers list and that's all. I think its scam. My store is 5 years old what its mean please finish your website)))))i finish it 5 years))
Hello,

thanks for reaching out! We could not approve your account because your website does not work. We need to check your website to see what type of content are you planning to send. Please finish your website and content us, then we'll review your website and account.

Let me know if you have more questions related to this matter!

Kind regards,

Smart-Novelty.com
United Kingdom
2 days using the app
MailerLite replied October 14, 2019

Hello,

I am very sorry you've had a bad experience with our app, however, some accounts are not approved in order to make sure the best possible deliverability.

Your subscriber list will be deleted.

Thank you.