Reviews (1,975)

Overall rating
4.3
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its excellent customer service, quick issue resolution, and robust inventory and order management features. They appreciate the easy setup, user-friendly interface, and live chat support. Key features like bulk editing and direct marketplace listing from Shopify are noted as major time savers. Continuous app updates enhance functionality and merchant satisfaction.

October 25, 2018

This app is horrible!! Its soooo slow and the statuses don't make any sense. The guide to the statuses is not in sync with what you see and they are far from specific. There is no clear update/insert/edit settings to manage how to push the changes. Less than 10% of my listings got posted and created a lot of errors, the most annoying one being, it pushes product variants as seperate listings without the variant info, so now if i have a tshirt in 5 sizes, there's 5 listings instead of 1 with size options and the size options isn't even mentioned on the listings, so I guess the shopper is just supposed to guess? This really sucks! I want my money back.

Masala Pop Store
United States
6 months using the app
Shopify replied March 12, 2019

Thank you for leaving a review and sorry to hear you had a poor experience. If we may offer some comments that may help:

Amazon do not allow creation of variation listings if the data contained in the variation products inside Shopify is inconsistent e.g. Brand has different values. To fix you need to cleanse the data in Shopify first then relist.

Amazon will return errors if the product data in Shopify isn't sufficient to create listings e.g. missing UPC/EAN data.

We believe the statuses are logical and correctly reflect Amazon sync status. Your report of slowness is surprising to hear about - it's very rare for us to receive this kind of feedback.

Having said all this, it's our job to make you easily understand how to use the product and feel comfortable doing so and unfortunately your experience suggests we failed this time in that regard. We will review our in app messaging, support responses and help articles in order to meet our commitment of constantly improving our communication and product feedback.

Apologies we weren't able to meet your expectations this time.

Edited February 12, 2021

Started using the app for eBay was than looking around to remove unneeded apps and decided to use also Google Shopping. Was not a good idea, categories to be imported from the Support as first they where not there and than after a week they disappears again. Because I m selling products made too my specifications it's very important for me to have the attribute identifier exists, as this products do not have Grin or other identifier. Support was not really helpful just said that's not needed. As I provided Google Shopping help pages with details that show it's needed I did not get an answer anymore. Ok I fixed it now and decided to remove codisto and after a day using the old app again I can see a jump in revenue. Update: now after writing this review I got within less than 24 hours an Email telling me that the missing google shopping categories are now available and that the "Identifier exist" attribute would be not needed as there was no error returned from google. To the product categories I'm surprised that nearly 2 weeks nothing was done and now in 24 hours. In regards to the Identifier Exists I have clearly seen on my conversion rate that this field seems to be needed and it was even shown on a page the codisto support provided me with, in shopping you might not get a message when products only limited approved.

Kimi's Beauty Shop
Ireland
10 months using the app
May 22, 2023

wicked, was a really good experionece with jo b, helped me out a lot and i know know what i am doing,

Steve Crosland's Books
New Zealand
10 days using the app
Edited February 22, 2024

I first used this system back in 2020 and it was fantastic.

I stopped using it and then tried to use it again now (2/22/24), it is the worst application I've ever used in my life. I'm not exaggerating. There are no clear detailed instructions. Nor can you even find answers to simple questions like what does it mean when the offer status is "missing". How can anyone use a system when you can't even understand what the information on the user panel means?!

Also in a 16 hour period, I had to clear my cache and cookie history TWICE. That still didn't solve it so they then had me go into a system administrator panel that no lay person should ever have to go to.

The system created 216 listings with zero price and their explanation was that I have price sync turn off. Which I do as I use an autopricer. Well it seems that their system them creates the listings with no price!

I'm literally shaking and have a migraine from trying to use this system for the past 48 hours.

Don't do this to yourself!! Use anything else!!

Magical Gifts
United States
6 months using the app
September 15, 2023

Fantastic app with an impeccable user experience! The support team is top-notch, always responsive, and extremely helpful. Highly recommend to anyone seeking both functionality and stellar customer service.

Kurkraft
Germany
10 days using the app
Edited March 1, 2019

This app is good if it works, saves soo much time importing to eBay. However it does really need to be looked at in terms of upgrading.

Leefed
United Kingdom
8 months using the app
February 24, 2022

By far the best customer support on the internet!! Extremely helpful and knowledgeable of the product. I would recommend this company anytime any day!!

Rose Rock Coffee
United States
9 days using the app
Shopify replied February 24, 2022

Wow! Thanks for your review 😁
The best customer support on the internet - we will take that every day! We are so glad we could help and happy to have you on board.

Nikki

August 15, 2023

Codisto has been an instrumental tool in our e-commerce strategy, connecting our app store effortlessly with both Amazon and eBay. This app has offered an extensive array of features that have simplified our multi-channel selling, making it more efficient and accessible.

The integration process is largely seamless, allowing us to manage product listings, inventory, and pricing across platforms without any fuss. The intuitive interface, complemented by regular updates, makes navigation a breeze, even for those without a technical background.

However, it's important to highlight an issue that significantly impacted our operations. Recently, we faced a two-week backlog of orders stuck in eBay due to an expired OAuth token. Unfortunately, Codisto's system did not pick this up, causing delays and potential customer dissatisfaction. What would have been particularly beneficial here is an automated warning system that could detect such problems ahead of time, thereby preventing them from escalating.

While the rest of the experience with Codisto has been positive, this particular oversight was quite concerning. Customer support, although usually responsive, could have been more proactive in this instance. Addressing such unforeseen issues promptly, coupled with the implementation of an automated warning system, will go a long way in maintaining the credibility and efficiency that Codisto is known for.

In conclusion, Codisto remains a highly recommended app for those seeking to connect their app store with major marketplaces like Amazon and eBay. The functionality and ease of use are top-notch, but improvements in the monitoring system and more proactive customer support are needed to prevent future disruptions.

I am hopeful that Codisto will address this issue and consider implementing a proactive alert system to enhance its service. Despite this hiccup, the app's overall performance and capabilities make it a strong option for those looking to simplify and enhance their multi-channel selling experience.

AIRCONcarepro
Australia
8 months using the app
Shopify replied August 31, 2023

Thanks for your review!
We appreciate your feedback and have taken onboard your suggestions.
Please reach out anytime!
Nikki

September 21, 2023

I've been having issues with integrating my Shopify store across to Amazon. This app worked well to get my store across to Ebay and Google, but Amazon is a more complicated beast. Jae at Codisto has been great fixing some issues I had with SKU's and UPC's so I'll be jumping back into Shopify Marketplace to have another attempt at listing on Amazon. Thanks Jae for the help and advice.

Miss Mary Mac
Australia
8 months using the app
November 1, 2022

Perfetto, applicazione fantastica, la consiglio a tutti. Intuitive a assistenza veloce e gentile. Grazie mille!!!

outletviamontenapoleone
Italy
9 days using the app
Shopify replied November 3, 2022

Wow grazie per questa fantastica recensione!
Sono così felice di sapere che la tua esperienza è stata perfetta! E grazie per la tua raccomandazione 😎 Siamo disponibili 247 per favore contattaci in qualsiasi momento!

Wow thanks for this amazing review!
So glad to hear your experience was perfect! And thanks for your recommendation 😎 We are available 24/7 please reach out anytime!

Nikki