Shopify Marketplace Connect

Rain taps on the screen,
Clears the cloud of my tech woes—
Shop flows, seamless bridge.

Short review: App is slow, buggy, and may lead to your eBay account and Walmart account being suspended. Avoid this app.

Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our account is now on a warning to get the seller rating up due to all of the cancellations we've had to do since using this app. It has constant sync issues with our Shopify inventory. If we sell something in store? It may take days, if ever (seriously) for it to update on our eBay store. Naturally this leads to regularly overselling items.

That's after you can get past the VERY slow UI on Marketplace Connect's end for setting things up. The Walmart connection is even slower to navigate, but at least, so far, that sync is stable. To their credit, they have improved the navigation on the eBay side some since we started using it, and I suspect a large part of their issue is that they just are not optimized for stores such as ours with hundreds of thousands of SKU's.

We've regularly provided support with updates on oversells and sync issues. They are always very fast to respond (kudos to the 1st level support group!). But they never have answers. We have zero communication from them other than when we send over a new example. No updates what-so-ever. After months. So when we do ask for an update on the underlying issue, 1st level support says the ticket is still with the engineering team and there is no further update to provide.

I feel like we've given support ample time to fix their issues, or at least *COMMUNICATE* with us on a regular basis to know what to expect. We've had to put our eBay account into vacation mode at this point and seek alternative options.

Edit: It's been well over a month and we've since found a different app from the eBay sync (Lionz) where all is working smoothly. In that month, the Marketplace Connect support has had one single response to our long open ticket. It was a promise from one of their developers that they would be looking into our ticket further, and that they would stay in touch. Not a word since then. So for anyone having similar issues, please check out Lionz instead. They are eBay sync only for now, but actually work well for that portion.

Second edit:

We continued using Marketplace Connect to sync with Walmart. It worked for a few months, but now sadly suffers from all of the same issues we ran into with the eBay connection. Items sold in store do not get removed from Walmart, leading to oversells days, weeks, even months later. App support is not helpful. They just thank us for the bug report submissions, but nothing gets fixed or communicated beyond that. So we are divesting ourselves entirely from this app and moving on.

It's a good app that does its job well but has a few limitations.

I was having issues with the images on eBay, and I wanted them to be different from the ones on the website. The customer service here to work out a solution was fantastic. I gave back a star for this resolution and the customer service.

I now only have one issue I am not happy with: the template solution wouldn't work for me, and a working HTML description editor would be the only solution. It's a 5-star app with that fix.

- The HTML structure doesn't work; I previously had individually set up product descriptions for eBay, but they don't work using this app, so the code breaks.

- You can't edit any product information on eBay as the Shopify Marketplace App will overwrite it. You can adjust policies on eBay.

I want a toggle option to be inputted to either have eBay overwrite the product images or description; other than that, it should just be product SKU identifiers and various other product listing details.

Such a fantastic app and great customer service. Everyone is highly responsive and are always able to solve any issue right away!

Could not have asked for a better tool!

Great customer service, very helpful thank you.

Your chat support is very helpful, but your listing and connection point to eBay is unintuitive and not useful

The App works but beware despite turning off "Import Orders" (which Shopify explicitly say is the only chargeable part of the app) Shopify began charging me significant amounts, going against their own terms and conditions, and without my permission.

I was not importing orders, just syncing product inventory to our Amazon account (which is a significant size now). They decided to start charging us a fee for all our Amazon orders completely unrelated to anything Marketplace connect.

My money is still being held although apparently the billing team are looking into it but it does not seem to be going anywhere.

Shopify rep Jae is the best rep they have in the company! Not in a hurry to get rid of you and go on to the next, but taking time to understand the problem and find a solution. Though the many faults of the app, Im staying because of his help.

Adrian is the best!!! He made my day by fix the issue with eBay! Thank you, Adrian!

Uno de los puntos más destacados es el soporte técnico. La atención es notablemente rápida y eficiente. El equipo de soporte no solo es veloz en responder, sino que se esfuerza en ofrecer una atención personalizada, guiando a los usuarios paso a paso.

Aunque la curva de aprendizaje puede ser un desafío, una vez que te adaptas, el sistema se vuelve intuitivo y valioso para manejar la tienda en varios canales de manera organizada. Esto es algo que muchos usuarios valoran con el tiempo, ya que ahorra mucho trabajo manual en la gestión de inventario, precios y pedidos.