Reviews (1,966)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its excellent customer service and effective support team. It offers robust inventory and order management features, preventing overselling by maintaining accurate stock levels. The app is easy to use after setup, with time-saving tools like bulk editing and direct product syncing from Shopify. Its smooth integration with major marketplaces like eBay and Amazon helps merchants expand their sales reach efficiently.
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great
Pro:
- Support replies quickly
Con:
- Unable to help & unwilling to admit that they don't know
- Unable to connect you to the correct channel of support from the start
- May not respond to everything you asked but insisted that they did.
- Expect a thumbs up for the chat review even though 0 problems have been solved.
- Chat reviews are NOT anonymous looool = They don't want to hear you out. Just want to get a pat on the back with a thumbs up. ***Will harass you otherwise.***
Just this alone deserves negative stars. Never considered changing the hosting website until now.)
Concerning if this is how the rest of Shopify operates. Waste of time (unless you enjoy chatting unproductively).
Thank you for your feedback,
A Senior Support agent will reach out directly to review and understand the issues concerned.
Naturally we want to resolve any ongoing issues,
Nikki
This app has saved me a lot of time. I keep learning more features and it will be invaluable tool for my ecommerce management.
Had a few issues loading onto eBay, but the support via live chat was excellent - 10/10.
One of the down sides with the app is that the slider panel on bulk edit is quite sensitive and not ideal when you use a track pad, as I do.
It also can be quire slow to load.
Howver, it has removed a lot of the faff that you'd normally have to deal with on eBay, so all in all, recommended.
Solved all my issues when they popped up, very useful app, even better customer service.
Great job from the support team to fix errors quickly
mir wird immer sehr schnell geholfen :)
Have patience to learn the app and ask questions. Their support is the real deal and answer tickets and chats faster than any software application we have used in the past. We are really excited to continue using this app and growing with it!
This app takes an hour to transfer orders from an external marketplace to Shopify. By that time suppliers can be sold out of the purchased items. I contacted support and they told me on two separate occasions that the unacceptable lag time was fixed. They lied to me to get out of actually dealing with the app problem. they are unable to fix the app to work efficiently.
Thank you for your feedback,
We do understand the frustration when an order takes this long to transfer. This is not our expectation nor how the app has been designed.
We have found a backlog causing this issue and this has now been resolved.
Please do reach out if you experience any further issues,
Nikki
I gotta say that SHOPIFY MARKETPLACE CONNECT is not only an app that can change your life into a smooth process to success because they also have the most professional team who can help you in every single question you may have, at any time. I'm glad I tried another source to progress in less timing because definitely this is the number one app that I ever feel happiness while I'm working knowing that I'm moving forward in my 2 eBays stores at the very same time.. Try it! You won't regret it!