Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Key features such as an email campaign editor, customer segmentation, and multi-site reporting are highly valued. Merchants commend the automated email flows, VIP points system, and unique coupon code generation for boosting sales and customer spending. The customer service is praised for its promptness and helpfulness. Regular updates based on merchant feedback demonstrate a commitment to continuous improvement. Some merchants report significant returns on investment, indicating the app's potential for revenue growth.

March 9, 2023

I have started using Marsello and I would like to say that Rocelle Treymane's willingness to help - even though our questions may not always have answers - is truly remarkable. She has always addressed our queries and is extremely knowledgeable. I am so glad we chose Marsello. Besides being a winning product, Marsello backs it up with customer service support and this is so important especially for our line of business.

Nature's Farm
Singapore
Over 2 years using the app
Marsello replied March 13, 2023

Thank you for the amazing review. Providing the best customer service is a massive priority of ours so this has been a real kick to read. We're so happy to help - and please don't hesitate to reach out if you have any more questions!

Edited January 13, 2019

It's making a great impact on our store, both online as physical. We highly recommend this app to any Shopify commerce.

CITYFARMERS
Brazil
Over 2 years using the app
September 7, 2018

My customers and I love this app! Great and easy way to reward those loyal customers, increase customer satisfaction, and create brand loyalty.

Olive + Rust Boutique
United States
Over 2 years using the app
Edited September 25, 2019

I absolutely love this app. It does it all, is reasonably priced for what it offers, and it's super intuitive to use.

Evaperated
Canada
Over 2 years using the app
Marsello replied November 14, 2019

Thanks for your review!

September 12, 2018

Super easy to install & great for small businesses!! Would definitely recommend to any online storefront.

Nineteen Boutique
United States
Over 2 years using the app
February 8, 2018

Well worth a try. The support has been the best I have experienced. Their staff offered a free review of my rewards program and offered constructive suggestions to make improvements.

I experimented with two other loyalty programs, but this Beauty was the winner for me. I look forward to upgrading to enhance my design and add product review rewards.

Nujava
United States
Over 2 years using the app
May 1, 2022

Our customers really like rewards and Marsello makes that easy on our end! We also like the email automations! Very happy with their support as well…when we have questions!

Lily and Day
United States
Over 2 years using the app
Marsello replied May 1, 2022

Thank you so much for the lovely review!

September 23, 2018

great points and emails app

TenaZZ Design
United States
About 2 years using the app
January 5, 2019

I love this app as it tracks feedback from my customers to help me understand areas for improvement. So far my ratings have been 100% positive. I am able to reward customers with extra surprise points via email for providing their feedback. This app creates a trust and loyalty relationship with my customers which provides reassurance when they purchase items from our women's apparel boutique. Highly recommend for all e-commerce sites!!

elbie boutique, LLC
United States
About 2 years using the app
September 13, 2018

i sued this app to create a loyalty program on my store and it was so easy to use. thanks so much! ....

Glowpots Candle Co
Australia
About 2 years using the app