Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Its customizable features and automated email flows save time, while the analytics and customer data tracking inform business decisions. Merchants report significant ROI, increased sales, and improved customer retention. The VIP points system is a hit with customers, encouraging increased spending. The customer service is noted as responsive and helpful.

September 13, 2017

Really good app so far, Looking forward to seeing how it works!

Cardiowarriors
United Kingdom
Almost 2 years using the app
September 26, 2017

I have a somewhat complicated business model (selling clothing subscription boxes where customers can return what they don't want), and it was hard to find a loyalty program that could meet my needs. While this one doesn't do absolutely EVERYTHING I need it to (because it doesn't integrate with the subscription billing app I use), it comes pretty darn close.

AND the customer service team is incredible (thanks Kat!). When I needed the ability to offer partial refunds and therefore rescind partial points, they MADE IT FOR ME. Like, they said "Hang on, we'll build that for you." WHAT? Who does that? They do, and I'm so grateful!

Thrift Fix
United States
Almost 2 years using the app
March 19, 2019

i used this app and it is the best for automation. the amount of functionality you get for free is totally amazing

God's Gift London
United Kingdom
Almost 2 years using the app
Marsello replied March 19, 2019

Thanks for the review!

September 18, 2018

This is by far the best loyalty app on Shopify. I've tried several of them, and none of them compare to Marsello. The others either look bulky and unprofessional, or they are severely limited on features. Marsello's pricing is very straightforward and fair, and I was able to customize my loyalty program exactly the way I wanted. Their support team is great too. Keep up the awesome work guys!!!

https://www.bathbomboutlet.com

The Bath Bomb Outlet
United States
Almost 2 years using the app
August 18, 2017

Easy to use and I like how customers can earn points by liking your social media sites.

Self Love Cosmetics
United States
Almost 2 years using the app
July 26, 2017

Hi guys, the customer service is the best ever. They have articles with step by step instructions. So functional. I never felted alone. Thanks, Kat you are the best!

99chart
United States
Almost 2 years using the app
October 13, 2018

This app is verify helpful and it bring your customers back to order again. It help with marketing

Diva's Den Fashion
United States
Almost 2 years using the app
August 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Fish City Hamilton
New Zealand
Almost 2 years using the app
Marsello replied August 7, 2022

Thank you so much for the review!

Edited December 3, 2018

Highly recommend! This app continues to save me precious time! We're so busy preparing for the Christmas rush and upcoming summer fairs, that having our marketing all automated, makes my life that little bit easier! I'd also like to make a special shout out to Jase – thanks so much for reaching out and helping me improve my email send timings!

Beachtherapynz
New Zealand
Almost 2 years using the app
September 6, 2018

Marsello has really helped me to jump start the lines of communication with my clients and promote product education. I am in love with the ease and user friendliness of the app. It's very intuitive and leaves a professional look to the brand.

Zinful Pleasures
United States
Almost 2 years using the app