Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

June 19, 2019

This app is especially easy to use, and effective. Much more efficient than other similar services that we have used in the past.

Domaci
United States
About 3 years using the app
Marsello replied June 23, 2019

We are glad you're enjoying Marsello. Thanks for the review!

June 24, 2022

Very easy to use for myself and my customers, thankful to have this on my website for e-mail, and rewards!

Rocking Cactus Boutique
United States
Almost 3 years using the app
Marsello replied June 28, 2022

Thank you for the great review!

March 24, 2020

The free version is so easy to use and so easy to explain to customers. I am amazed at how many features this offers!

Inland Mama
United States
Almost 3 years using the app
October 18, 2019

So far, so good. SUPER easy to set up. Installed with no effort. It covers email marketing, VIP program and cart abandonment, loyalty points.. it's pretty sweet. Customer service has been good. I think I can recommend it so far.

Thrill Studio
United States
Almost 3 years using the app
Marsello replied November 14, 2019

Thanks for your kind words :)

November 21, 2018

I used this app to set up a loyalty program - but it does so much more - automated sales email - abandoned carts - it is GREAT! Worth every penny. I have been using it for a year now and the innovation that has happened with this app during this time have been wonderful - Support is also 5 stars..... highly recommended

Vapourholics
Australia
Almost 3 years using the app
June 2, 2022

Great support and always respond back to questions
Love this platform, has a very easy to use user interface making creating campaigns super quick and easy. Not to mention there's also a loyalty points program! Everyone on the team is amazing and super helpful with providing me with tips to help me maximize my use out of the app and maximize sales through Marsello. Absolutely love this app. Hard to change to something else once you've started since it's so great!

S T E L L I N O ONLINE
Australia
Almost 3 years using the app
Marsello replied June 7, 2022

Thank you for the excellent review!

May 24, 2022

A great loyalty app that is easy to use. The SMS and email campaigns are especially useful. Customer support is very responsive and tried their best to solve any issues I've encountered.

Zenox
Hong Kong SAR
Almost 3 years using the app
Marsello replied May 24, 2022

Thank you for the review! ✨

Edited September 23, 2020

Thrilled to find this app! Converted from Smile.io - functionality for us is the same (actually some features were better!) and the price is more reasonable. The transition was EASY and seamless for our customers. I'm very pleased.

Perfectly Natural Soap
United States
Over 2 years using the app
September 24, 2018

I love the interface and how easy it was to set up! I would definitely recommend Marsello to a friend.

Chase Guerin
United States
Over 2 years using the app
June 4, 2017

We transferred our account over from their other loyalty app, and the team was super helpful! They took care of porting over all our existing customers and their points and walked us through how to set up the new program. It was seamless. There was a bit of a difference in the structure of the loyalty program, but I prefer this one to the old one and it is MUCH prettier and more on brand for us. We love the customization options!

Samantha1
United States
Over 2 years using the app