Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

Edited March 22, 2019

i LOVE THIS APP. We'd been using a different system for years with loads of problems (high price, horrible customer service, terrible integration & an atrocious customer portal separate from our website). I had no idea taking care of our customers could be this easy!
PROS:
-you can customize everything. colors, logos, text, coupons, tiers, rewards, etc...
-magnificent suggestions on email campaigns, and keeping track of customers.
-Customer service will help you with everything! Theyre prompt in their responses.
-POS integration is the best i've seen yet. It's not seamless, you'll have to teach your team a couple steps, but it's also not hard.

CONS:
-Takes time to setup if you choose to customize everything yourself.
-Nothing else. It's awesome.

Ariel Gourmet & Gifts
United States
Almost 4 years using the app
September 29, 2022

Love this app. Been using Marsello for years! New features keep getting added so it just keeps getting better and better!

Willy & Babbish Boutique
United States
Over 3 years using the app
Marsello replied October 2, 2022

Thank you so much for the review!

June 27, 2020

I used this app to grow my sales and manage my customers. For a new commerce like mine, I was looking for something free but that will still allow me to do a lot of things like follow customers, start and manage my loyalty program, and many more. I found it all in the free plan of this app. I highly recommend

Keps Beauty
Canada
Over 3 years using the app
July 15, 2021

We've been using this app for the past few months and it's been working perfectly only have a couple of issues which we solved immediately with friendly support.

THE HONEYCAKE
Australia
Over 3 years using the app
Marsello replied July 19, 2021

Thank you for the review. I'll be sure to pass this feedback on to the team! All the best, Max.

April 12, 2023

Extraordinary service today from Mark Compahinay. What was turning into a brain drain my end, Mark provided prompt clarity and accurate details to sort out the issue. Exceptional service and very grateful..
Andrea | True Store.

True Store
New Zealand
Over 3 years using the app
September 25, 2017

Easy to use and navigate through and the customer service team have been really helpful. This has become an easy way to keep track of my customers and sales all in the one programme and reward them with extra points along the way to encourage them to come back over and over again. Brilliant app.

Scents For Us
Australia
Over 3 years using the app
May 30, 2017

I was finding it a bit challenging finding an app that will work for both in store and online. This app has been extremely helpful with managing those challenges and helping me build out my loyalty program for my store. Like with any new app, there's always teething issues at the beginning when setting it up. But the developers are very prompt with getting back to me with useful solutions and alternatives. Great app and support. Thank you

Summerlane888
Australia
Over 3 years using the app
May 22, 2019

I use this app to set up my loyalty program and as an alternative to Mailchimp for Shopify. I tried other apps but they didn't have the functionality I needed or were too complicated to use. I like how I can use other things like free products and, in my case, planting trees on customer's behalf as rewards instead of just discounts. I am thrilled with Marsello and it just keeps getting better. I really like how more functions are being added all the time and soon it will be my email marketing one-stop-shop. Marsello's customer support is fantastic. Really helpful! I highly recommend this app!

Apple & Radish
Australia
Over 3 years using the app
September 6, 2023

Marsello - hands down THE best app - 5/5 communication and incredible value for money compared to competitors they offer many more bells and whistles, any suggestions we've made over the years they have implemented extremely fast. Best loyalty/ email marketing / social app in 1. Well done

Earth to Life
Australia
Over 3 years using the app
September 30, 2018

Great app with a ton of useful functionality-- Loyalty Rewards, Automated emails for customer retention!! Top notch!

annabel elizabeth
United States
About 3 years using the app