Reviews (386)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.

September 28, 2018

We just started using it but it offers exactly what we were looking for. Can't wait to see results!

Lace Magnolias Boutique
United States
About 4 years using the app
Edited July 11, 2019

I think it's an amazing app. Browsed all features, think they are really smart &sweet. Once my biz is getting better, i think i will definitely use pro version to activated all features. Think they are so useful. It will save a lot of effort for shop owners. At present, i got a lot of traffic, while the bounce rate is pretty high, and no conversion at all. Think these feature will help me a lot

Mabaoha
China
Almost 4 years using the app
September 26, 2023

I've been with Marsello for a few years now and they are constantly looking for ways to improve and add new features. Their support team is amazing with prompt replies. I love that I can integrate our loyalty program with email all in one app! Highly recommend them instead of working with a few separate apps.

TinyBitz
Hong Kong SAR
Almost 4 years using the app
Edited April 21, 2021

I am using this for email marketing and I love it, now I will implement more things like pop ups and SMS

Laline PR
United States
Almost 4 years using the app
May 14, 2022

The app itself is good an easy to use. A little on the $$$ side.... but we probably don't use enough of its features to get the true value. The rewards system is really good - and the automations keep life simple. Customer service is A+

Little Big Feet
Australia
Almost 4 years using the app
Marsello replied May 16, 2022

Thank you so much for the great review! It's awesome to see that you're finding the app easy to use. Please don't hesitate to reach out if you have any questions about ...

Edited January 13, 2021

Also revised 5 star review to 1 star. I've had the exact same experience as the person below - Mountain Madness Soap Co. Marsello is clearly being run by new owners. Also on a grandfather plan, my fees went up without warning. Even worse is they paused my loyalty app without telling me! I had to wait until a customer contacted me asking when our loyalty app will be back online! In contacting ...

Akingdom
Australia
Almost 4 years using the app
Marsello replied January 14, 2021

Thanks for providing such an in-depth review. Jase, from our Support Team, has been trying to reach you to work through any questions you may have about the pricing structure ...

September 23, 2022

One of the best email / sms we are using. We love how this includes campaign, and loyalty + reward. All in one ! We also find the analytics are useful.

HijabPlanet Co.
Singapore
Almost 4 years using the app
June 8, 2021

The best app, the best support, TOP NOTCH! Boost sales as never before. If you dont install the app, you will miss out!

Askari
Sweden
Almost 4 years using the app
Marsello replied June 8, 2021

Thanks for the lovely review! We're so glad you're enjoying using Marsello. Your feedback means the world to us. All the best, Max.

Edited March 22, 2019

i LOVE THIS APP. We'd been using a different system for years with loads of problems (high price, horrible customer service, terrible integration & an atrocious customer portal separate from our website). I had no idea taking care of our customers could be this easy!
PROS:
-you can customize everything. colors, logos, text, coupons, tiers, rewards, etc...
-magnificent suggestions on email ...

Ariel Gourmet & Gifts
United States
Almost 4 years using the app
September 29, 2022

Love this app. Been using Marsello for years! New features keep getting added so it just keeps getting better and better!

Willy & Babbish Boutique
United States
Over 3 years using the app
Marsello replied October 2, 2022

Thank you so much for the review!