Reviews (386)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.

September 21, 2017

Customer support is amazing and the app is easy to use. Managing to get all the basics on the free plan and I feel their free plan offers the best out of all the others out there.

Spiritgirl
South Africa
Over 4 years using the app
August 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Fish City Hamilton
New Zealand
Over 4 years using the app
Marsello replied August 7, 2022

Thank you so much for the review!

September 26, 2018

The app was simple to set up & has been easy for customers to use. There are some small bugs but overall the app has been very useful & my customers are enjoying earning discounts.

Emmeline By Design
United States
Over 4 years using the app
Edited October 12, 2023

Updating my review from 2019. I'm still using Marsello and still loving it. They continue to update the app to keep it fresh and competitive and their customer service is very responsive. Top notch all the way around. I highly recommend this app!

I use this app. for automated e-mail campaigns, triggered e-mails and the loyalty program. So far I'm very satisfied with all of the features. ...

CastleWare Baby
United States
Over 4 years using the app
Edited November 15, 2018

I’m loving the high-tech, convenience of this app so far. Just installed it but very excited I did!
I like the rewards/loyalty programs! I’m sure it will bring amazing business to our website

Foxy’s Leotards
United States
Over 4 years using the app
June 21, 2019

We LOVE Marsello! Easy install, easy to use, AWESOME customer service! We've been using this for a while for just our rewards program and are very happy with the program and the email flows, and now we're using Marsello for all of our email marketing. The segment creation feature is so easy and useful! Thank you, Marsello!

The Green House Boutique Clothing, LLC
United States
Over 4 years using the app
Marsello replied June 23, 2019

Thanks so much for your review. We are glad you're loving Marsello and the new segmentation features. Stay tuned for more exciting features coming soon!

Edited April 7, 2020

Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is ...

Bedding Affairs
Singapore
About 4 years using the app
Marsello replied April 7, 2020

I'm glad we could get to the bottom of the issue with you to find it was your old MailChimp pop up causing the issue and that everything has been straightened out with your ...

April 4, 2019

So good so far, just install the app this morning and it seems to be worked well. Nice and simple app. make my site look much more professional. Check out my website for an example.
www.pink-panda.store

Pink Panda
United States
About 4 years using the app
Marsello replied April 19, 2019

Thanks for the review :) Love how your pink loyalty widget matches your brand perfectly!

Edited April 1, 2022

Update 01/04/22: Marsello team was quick to respond and provided me my customers data as requested. They were considerate to offer me some generous offers on their plan so that I could have time to decide if Marsello is right for my store. I’ll update again and review the app itself once I’ve come to a decision to keep Marsello or not.
_
Been using this app since the beginning, but my account was ...

OilyPod
Malaysia
About 4 years using the app
Marsello replied March 25, 2022

Appreciate the feedback regarding your account. I understand the support team sent through your customer points information and has tried to reach out to you about ...

May 31, 2018

We see sells for this app on a weekly bases. It works...just need to be patience.

Thanks,
https://www.betterthanbows.com

Betterthanbows Com
United States
About 4 years using the app