Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly loyalty program and effective email and SMS marketing features. They praise the responsive customer service and value the time-saving automated email flows and Shopify POS integration. The app's analytics are beneficial for guiding marketing decisions. Merchants also commend the fair pricing, frequent feature updates, and significant return on investment.

November 8, 2021

I use the Marsello App to help create a VIP program. It is very easy to install. It does take time to customize your program and the emails, however Marsello has A LOT of ideas, tips and instructions on how to do this. If you can not understand or the issue you have is not mentioned- their customer service is very friendly and timely to respond with a solution.

The Modern Farmhouse
United States
2 months using the app
Marsello replied November 8, 2021

Thank you so much for your review! I'll be sure to pass this on to the team.

Edited June 26, 2021

We've been using this app for the past few months and it's been one of the better decisions we've made! For anyone wondering about using it, go for it! The advice through the demo meetings are genuine and the accessibility if you need help understanding something is reaaally comforting. We currently use the free plan but we are working to grow into the paid plan, because this app is definitely one we want to stick with in the long term! As a micro/small business it also helps make you feel like you are doing things right! Even something as simple as creating conversations with customers around how they use their points, helps boost the standard of our customer service and makes for fun interactions! Love seeing them decide to renew points or save to keep building! Lots of love for Marsello from Sanianitos!!

Trinidad & Tobago
6 months using the app
Marsello replied July 19, 2021

Thank you so much for your kind words. We're glad you're enjoying using the app!

July 15, 2021

We've been using this app for the past few months and it's been working perfectly only have a couple of issues which we solved immediately with friendly support.

5 months using the app
Marsello replied July 19, 2021

Thank you for the review. I'll be sure to pass this feedback on to the team! All the best, Max.

July 21, 2021

So far easy to navigate and set up. I’m hoping this helps get sales. I will review again in 30 days!

Anne Kindley
United States
5 months using the app
Marsello replied July 21, 2021

Thanks for the review. We're glad to hear it and are happy to have you onboard!

July 31, 2020

Simple, easy to use, customers love it!
I use it primarily for customer loyalty rewards. It is easy for customers to redeem, and easy for me to manually adjust when needed.
I need to investigate some of their new features as I'm sure they are just as good.

The Curated Closet
United States
Almost 2 years using the app
March 24, 2020

The free version is so easy to use and so easy to explain to customers. I am amazed at how many features this offers!

Inland Mama
United States
Almost 3 years using the app
October 14, 2020

This app is so much more customizable than all the other rewards apps I've tried, and their customer service is great!

Activist Skincare
United States
Over 1 year using the app
Marsello replied October 15, 2020

Thanks for the lovely feedback. We are big believers in customizing your loyalty marketing to suit your business, so that's great to hear!

Edited June 29, 2020

Had a few issue with the widget, Marsello have solve the issue for me and they are kind enough to add additional days to the trial period. Highly recommend this app and their support

Almost 2 years using the app
November 24, 2020

Great app, with plenty of customization option. Made my business really stand out from the crowd....

RRIZE Cosmetics™
United States
About 1 year using the app
May 16, 2020

Their support is so helpful. I have some issue which cannot be technically solved. They actively suggest another way to solve my problem! Great!

Dr. Koala
Hong Kong SAR
About 2 years using the app