Reviews (386)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.

Edited September 18, 2018

I looked at every rewards app and this is by far the best. I've been using it for a few months and it has been really user friendly for me and my customers.

Carolyn Hearn Designs
United States
Almost 5 years using the app
May 25, 2022

Love Marsello! Customer loyalty is the main reason my business has succeeded, which is only possible with this app. Easy interface to use and great team when technical questions arise.

Crowned Athletics
United States
Over 4 years using the app
Marsello replied May 25, 2022

Thank you so much for the fantastic review! It's so awesome to hear that our loyalty features have contributed to your stores' success. If you ever need any assistance please don't hesitate to reach out! All the best, Marsello.

Edited July 24, 2019

Edit: Launched 1 week ago I am already seeing the benefits of Marsello. Made life easier with tons of automations and many positive feedbacks from my customers as well.
Highly recommended.
-------------

Fantastic customer service even while on trial period! My experience has been nothing but awesome. Will give more feedback when I launch. ;)
Thank you so much.

MUJKA CLIPARTS
Canada
Over 4 years using the app
Marsello replied June 23, 2019

Thanks for your kind review :)

October 10, 2017

5 stars for the ease of setting it up! Now my fingers are crossed for getting customers going!! Thanks for making this accessible and affordable for new businesses!

Emoriejordon
United States
Over 4 years using the app
November 10, 2018

One of the best loyalty app available on shopify. We are using this app from last few months and overall we rate them good.

ApkaMart
India
Over 4 years using the app
September 21, 2017

Customer support is amazing and the app is easy to use. Managing to get all the basics on the free plan and I feel their free plan offers the best out of all the others out there.

Spiritgirl
South Africa
Over 4 years using the app
August 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Fish City Hamilton
New Zealand
Over 4 years using the app
Marsello replied August 7, 2022

Thank you so much for the review!

September 26, 2018

The app was simple to set up & has been easy for customers to use. There are some small bugs but overall the app has been very useful & my customers are enjoying earning discounts.

Emmeline By Design
United States
Over 4 years using the app
Edited October 12, 2023

Updating my review from 2019. I'm still using Marsello and still loving it. They continue to update the app to keep it fresh and competitive and their customer service is very responsive. Top notch all the way around. I highly recommend this app!

I use this app. for automated e-mail campaigns, triggered e-mails and the loyalty program. So far I'm very satisfied with all of the features. Everything is working smoothly and I've had really good response to the 'recover abandoned carts' and 'win back lapsed customers' e-mail triggers. I've tried quite a few different automated marketing platforms and I'm the happiest with this one as it works well and is affordable.

CastleWare Baby
United States
Over 4 years using the app
Edited November 15, 2018

I’m loving the high-tech, convenience of this app so far. Just installed it but very excited I did!
I like the rewards/loyalty programs! I’m sure it will bring amazing business to our website

Foxy’s Leotards
United States
Over 4 years using the app