Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
October 19, 2022

We have been using the app for a month now & enjoy having everything under one app for marketing (email, sms, loyalty). Their team is helpful, and I highly recommend using them for the launch campaign when you start - it helps take some things off your plate & know that it's getting setup correctly. It would be nice if there was an APP feature for Marsello that can be accessed & able to do posts & scheduling from an app. We've tried doing it from our phones thru the Shopify app but the Marsello site isn't friendly on our phones to really see content. Also would be nice if we had a primary image library vs one for SMS and one for Email - we tend to want to use the same or similar images in marketing & have to upload the image twice under each one.

Purpose + Passion Boutique
United States
Time spent using app: 2 months
September 29, 2022

Love this app. Been using Marsello for years! New features keep getting added so it just keeps getting better and better!

Willy & Babbish Boutique
United States
Time spent using app: Over 3 years
Marsello replied October 2, 2022

Thank you so much for the review!

September 23, 2022

One of the best email / sms we are using. We love how this includes campaign, and loyalty + reward. All in one ! We also find the analytics are useful.

HijabPlanet Co.
Singapore
Time spent using app: Almost 4 years
September 22, 2022

J'utilise Marsello depuis plusieurs années déjà! J'adore tous les ajouts de nouvelles fonctionnalités, les sessions d'information personnalisées, l'écoute des commentaires. Vraiment de multiples possibilités de marketing pour tout faire à l'interne.

Boutique Planète Bébé
Canada
Time spent using app: About 5 years
Marsello replied September 22, 2022

Thank you for the review!

September 8, 2022

As a small business, it's hard to keep track of all the digital moving parts. Marsello made it easy for my team to quickly set up email campaigns and establish branding with our clientele. Straightforward. User-friendly. Worth a try.

Tomato Vintage
United States
Time spent using app: About 1 month
September 2, 2022

very costly app with no customer support, they will always say they will contact you when they have time

ShriandSam
India
Time spent using app: Over 2 years
Marsello replied September 5, 2022

Thanks for the feedback. I understand the team reached out and is waiting to hear back from you. We would love to be able to discuss this so we can address the questions you have.

September 1, 2022

Easy to use, it's helpful. Customer service is very good!! Recommend for 5 stars! No hesitate to try ASAP

KLAIYI
United States
Time spent using app: Almost 5 years
Marsello replied September 5, 2022

Appreciate the review. The team works hard to provide an amazing experience and support to merchants.

August 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Fish City Hamilton
New Zealand
Time spent using app: Almost 2 years
Marsello replied August 7, 2022

Thank you so much for the review!

June 24, 2022

Very easy to use for myself and my customers, thankful to have this on my website for e-mail, and rewards!

Rocking Cactus Boutique
United States
Time spent using app: Almost 2 years
Marsello replied June 28, 2022

Thank you for the great review!

June 7, 2022

Marsello is extremely helpful as a marketing tool when working with Lightspeed Series X and Shopify. There are some features I wish it had: ie cash loyalty instead of points, but overall it is easy to use so long as it is set up correctly. There have been some minor sync issues but nothing that hasn't been resolved quickly during business hours.

BC Hobbies
Canada
Time spent using app: About 1 year
Marsello replied June 7, 2022

Thanks for your review. We appreciate the feedback! From Marsello