Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

September 5, 2018

So easy to use and maintain with plenty of features available for increasing sales. No hesitation is upgrading per month.

Blackbird Kids Clothing
United Kingdom
Over 6 years using the app
August 24, 2017

Easy to set up and use! I like that customers can earn points by liking our different social media.

Ancestral Herbals
United States
Over 6 years using the app
September 23, 2018

We are a relatively small company and are pleasantly surprised by the functionality of the automated email flows now included with was our Beautiful Loyalty App - now Marsello. We are now able to maintain contact with our customers like the big boys - we just had our first email and received 4 orders while we slept. i had known for awhile this is something we had to do, but i just couldn't get around to doing it. So BAM we now have access to an app that has algorithms that reach out to our customers according to their prior purchasing behavior and generates coupon codes that work automatically with Shopify - I don't have to do anything other than make the email consistent with our brand - AMAZING - LOVE IT!!! IF THERE WAS A 10 START RATING I WOULD GIVE IT.

Artliss
United States
Over 6 years using the app
December 18, 2018

Very intuitive, very impactful, and great customer service on the few occasions you need it. Marsello ftw.

GRAV
United States
About 6 years using the app
November 13, 2017

Great App that is integrated with POS

Barnabas Huang
Singapore
About 6 years using the app
Edited May 2, 2024

Marsello is the perfect loyalty points & rewards app!

Atlas Preservation
United States
About 6 years using the app
January 21, 2019

I've been using this app for a while with my store and my customers LOVE the loyalty program. I wouldn't even look for another app because this one meets my needs to the "t". :)

Leggings By Paula
United States
Almost 6 years using the app
August 14, 2017

So easy to use and setting it up was really simple. I love how it brings people back to my store, and I'm so happy I don't have to keep track of anything manually anymore. I have had messages from other store owners asking how I set up my rewards program. I've recommended it to everyone :) THANK YOU!!!!

The Wedding Bunch
New Zealand
Almost 6 years using the app
December 15, 2017

I am thrilled with my experience so far! I can honestly say they have by far the best customer service I have dealt with in a long time - super fast, friendly and helpful. The program itself was easy to set up and get running, my customers love it and there are no hidden fees unlike other ones I have tried in the past. I would highly recommend them!

Bettys Consignment
Canada
Almost 6 years using the app
November 29, 2017

Wonderful app. I find it much easier to understand and navigate than Swell Rewards, and even with a free account you get great customer support.

Casals Classical Lps Cds
United States
Almost 6 years using the app